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Warranty — Kickstarter & Indiegogo BackersUpdated a month ago
If you backed the Shell or Nest backpack on Kickstarter or Indiegogo, that specific backpack has a Lifetime Warranty against manufacturing defects that affect its functionality. This benefit is exclusive to Kickstarter/Indiegogo backers.
What it covers
Material and manufacturing defects.
What it doesn't cover
Normal wear and tear (for example, faded colour or material wearing over time), or tears caused by impacts, accidents, or poor care.
Products altered, modified, or repaired by anyone other than Tropicfeel — doing so voids the warranty.
Any product other than the Shell and Nest backpacks (apparel and accessories are not covered).
How it's resolved
If your backpack fails due to a manufacturing defect, we replace it free of charge.
How to file a claim
Fill out the form before sending us anything: https://form.typeform.com/to/Z2MN18d0
Have ready your pledge number, the email you used for your pledge, and photos of the full product and the defect.
Wait for confirmation from our team before sending us the product.
Response time
Our warranty team reviews your claim within 14 business days.
Need help?
If you can't complete the form, contact us here: https://shop.tropicfeel.com/pages/support
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For educational purposes only. LifetimeWarranty.org makes no claims as to accuracy of any provided information, check company warranty pages for the most up-to-date warranty policies. Copyrights and trademarks are property of their respective owners.