Warran-tea: Reviews

I had an old pair of ski goggles whose lenses always fogged over, no matter the condition. After going back and forth, they happily agreed to send me a voucher towards a new pair of goggles since they no longer made my lens for my original goggles. I will buy Smith for life based on this positive experience!

I sent them a request to replace my worn out socks and they ghosted me. They then shipped me half of the quantity of replacements that I requested without responding to me and continued to ignore me. I submitted a new warranty claim that then went unanswered.

I bought a 4 pack of socks for my boyfriend in December. It is now June and he made holes in all the socks. I was able to replace them all BUT I will say that Bombas makes the process a little confusing. You have to “start a return” and it isn’t till the end that they tell you they don’t actually want your stinky socks back. Then you use the store credit to get more. I ended up having to pay like $5 total for tax or whatever but not bad.

Every time my socks wear out, they've happily accepted them and sent me vouchers for a new pair. The only downside is that you have to pay for shipping your old socks back to them. But love that they take back old socks, in any conditions, even unmatching pairs!