Tom Bihn

Do you offer a Lifetime Guarantee?

You bet. Everything you buy from TOM BIHN is satisfaction guaranteed.

Defects in materials or workmanship are uncommon and almost always evident while the product is still new. If you receive a product from us and find a defect within 60 days of purchase, please let us know right away. We will be happy to exchange it for you free of charge.

If something goes wrong beyond the 60 days and it's our fault, we'll fix it free of a repair charge. Repairs due to normal wear and tear or due to other things that are not our fault will be performed, when possible, at a reasonable charge. Please note that the cost of shipping for all repairs will be the responsibility of the customer.

Note: TOM BIHN is not responsible for long lines at the supermarket, people who talk too loud on cell phones, or the fact that microbrewed beer is largely overrated.

Our warranty does not cover consequential damages. While TOM BIHN cases and bags give excellent protection to computers and other technology, we are not responsible for any damages or losses associated with the use of our products. This warranty is limited to the replacement costs only of TOM BIHN products.

Something on my bag is broken. What do I do?

Email, use our our online contact form, call us (1-800-729-9607 or +1-206-652-4123) right away. Our bags are designed and built to be tough. They're passed through an inspection process at each point during manufacturing. But if you think you've found a problem with your bag, we want to know so we can fix it.

I ran over my bag with my car! Can you repair it for me?

We can usually repair your bag (TOM BIHN bags only, please) for a reasonable price. Email or call us (1-800-729-9607) and we'll give you a quote. Note: Products which are returned for repair must be clean and free of dirt, sand, and strong odors.