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Warranty
GLOBAL WARRANTY POLICY
At Specialized, our first guiding principle is that "The Rider is the Boss."
Our priority is to serve our riders with the most innovative cycling products in the world, and to stand behind the products that we sell.
For this reason, we're pleased to offer one of the industry's most generous and rider-friendly warranty policies. It's simple, too:
Policy TermCoverage for Registered ProductsCoverage if Not RegisteredLifetime warranty* to the original owner against structural defects in material or workmanship on ALL models of Specialized-branded frames and forks
• Includes seatstays and chainstays on full-suspension bikes
• Does not include suspension forks and suspension parts
• Does not include paint and graphics (these are covered below)Lifetime2 yearsLifetime warranty* on Roval wheelsLifetime2 yearsOther Specialized-branded products are covered by a two-year warranty
• Paint and graphics on frames and frame set
• Specialized branded components
• Co-branded suspension (BRAIN)
• Motors & Drive systems components on e-bikes
• Equipment
• Helmets
• Shoes2 years2 yearsTurbo batteries have a warranty for 2 years or 300 charge cycles — whichever comes first.2 years2 yearsSpecialized-branded apparel and other items not listed are covered by a 1-year warranty.1 year1 yearSubsequent Owners (second or later) are covered by a two year warranty from date of original retail purchase by original purchaser.2 years2 years
*Register your bike, frameset, or Roval wheels within the first 90 days of purchase for a lifetime warranty to the original owner.
Specialized Warranty FAQs
How do I submit a warranty claim to Specialized?
Contact your Authorized Specialized Retailer and they will help you through the process. If you've purchased your product on Specialized.com, contact Specialized Rider Care directly.
What documentation do I need for my claim?
As a start, you will need to provide the part you want warrantied, along with the original proof of purchase, to an Authorized Specialized Retailer. For products purchased on Specialized.com, Rider Care will provide instructions on claim submittal.
What is NOT covered by your warranty?
Replacement of wear and tear parts, damage from a crash or other accidental damage, and damage from abuse or corrosion are all examples of what is not covered. See the complete warranty policy for a more detailed list.
I am not eligible for a warranty. Do you have a program to help me?
Yes. Our Assisted Replacement Program may offer preferred pricing for riders that are not eligible for warranty. For further details on terms and eligibility, contact your retailer.
I have a warranty issue with a non-Specialized component on a Specialized bike. What should I do?
"3rd party" components (e.g. SRAM or Shimano) are warrantied directly by that manufacturer. Separate warranty information for these parts should have been included with your bike when you purchased it. Contact your nearest Authorized Specialized Retailer for assistance.
Complete Warranty Policy
Select your region to download the policy in the local language. If your country is not one of the available options, select “Global Policy” and select your desired language.
ASSISTED REPLACEMENT
In addition to our limited warranty, many Specialized and Roval-branded products are covered under our Assisted Replacement Policy. If you damage an eligible product while riding and it’s not covered under warranty, we’ll replace or repair it at a discounted price.
Eligible products*Coverage periodFrames and framesetsLifetimeBRAIN-equipped rear shocks**5 yearsRoval-branded products***5 yearsCarbon components (handlebars, stems, seat posts, cranks, saddles)5 yearsTurbo electronic components (batteries, motors, displays, remotes, electronic cables)5 yearsHelmets & Shoes5 years
*The Assisted Replacement Policy applies only to Specialized or Roval-branded product. It does not apply to third-party components on your bicycle, though that manufacturer may have their own program available. Check with your retailer.
**Suspension forks are not included. Suspension parts are also not considered part of the frame or frameset.
***All Roval-branded products including carbon wheels come with an incredible 2 year No Fault Replacement Policy.
Full details on the Roval "**it Happens" Policy.
DISCOUNT STRUCTURE
The discount structure is tiered and based on the original retail purchase date of the product being replaced. Pricing may vary depending on your location.
Under 3 years> 3 and < 4 years> 4 and < 5 years> 5 years*ASSISTED REPLACEMENT PRICING35%25%20%20%TURBO POWER TRAIN PRICING50%35%20%0%
*Applies to frames and framesets only
Important Terms For The Assisted Replacement Policy
In all cases, the policy applies only to damage that happened during riding. It does not apply to cosmetic damage.
To take advantage of this policy, you must go to an Authorized Specialized Retailer. Depending on the damage, we’ll determine in our discretion whether to replace or repair the product. The pricing for the replacement or repair depends on your location, the product, and how long you’ve owned it. Your retailer will have the details. A valid proof of purchase is required (this applies to subsequent owners, too.) We do not keep inventory forever. If your product needs to be replaced and we no longer have it in stock, we’ll try our best to find you the most similar product then available.
Shipping costs are never included, and your Specialized retailer may charge you for labor or administrative costs. Your retailer will retain possession of the damaged product so it can be properly disposed.
Coverage period is based on the purchase date of the original product. The period does not start over when a product is replaced.
We stand behind our products and want to make sure you are completely satisfied, but we do reserve our right to deny coverage if we determine in our discretion that the policy is being abused.
If you have any questions about our Warranty or Assisted Replacement policies, then contact us
Specialized Assisted Replacement FAQs
Who qualifies for Assisted Replacement?
Original retail purchasers and subsequent owners all qualify, if a valid proof of purchase is presented.
What qualifies as a valid proof of purchase?
Original receipts, bank or credit/debit card statements.
I crashed and I damaged my bike frame. Can I get a discount?
Yes, if you meet the guidelines of ownership and time period laid out above and have a valid proof of purchase.
Are drivetrain items like cassettes, chains, shifters, or brakes included?
Only Specialized or Roval-branded products are covered. For 3rd party products that came as original equipment on Specialized bikes, check directly with the original manufacturer for coverage.
What if I have an issue with a product not listed in the table?
Products not specifically listed do not qualify for Assisted Replacement. Contact Rider Care with any questions.
Limited Warranty
(applicable for product purchased in the United States of America or Canada after 1 July 2021)
This Limited Warranty (“Warranty”) is a voluntary manufacturer’s warranty by Specialized Bicycle Components, Inc. for the United States and Specialized Bicycle Components Canada, Inc. for Canada (collectively, “Specialized”). It applies to the products listed below, purchased in the U.S. or Canada after 1 July 2021 (the “Product(s)”) and is provided at no extra charge. Your rights under this Warranty are in addition to and separate from your legal rights as a purchaser of the Product which may vary by country, state, province, or region. This Warranty does not affect these rights.
Before your first ride, please read the manual(s) provided with each Product. They contain important safety information and information about assembly, use, and maintenance. Specialized also recommends registering your Specialized bicycle upon purchase at www.specialized.com. While registration is not required to take advantage of this Warranty, it will allow Specialized to provide you with better service in the future.
What is covered under this Warranty?
As explained in more detail below, Specialized warrants the Products for a limited time from the date of original retail purchase against defects in materials and workmanship when used normally in accordance with Specialized’s published guidelines. The guidelines include, but are not limited to, information contained in technical specifications, user manuals and service communications. “Original retail purchase” means the Product was purchased new for the first time from an Authorized Specialized Retailer or directly from Specialized. Partial warranty coverage can be transferred to subsequent owners, as detailed below.
What Products are covered under this Warranty and for how long?
If you are the original retail purchaser, the following applies:
Specialized-branded frames and framesets: Specialized warrants the structural integrity of the frame or frameset to the original retail purchaser for a period of two (2) years* from the date of original retail purchase. Paint and graphics are not included in this definition. Frameset means a Specialized-branded frame equipped with a Specialized-branded rigid fork. Suspension forks and suspension parts are not included in the definition of frame or frameset. Frame includes seat stays and chain stays on both rigid and full suspension models.
*REGISTER FOR LIFETIME WARRANTY: Provided you register your bicycle with Specialized within ninety (90) days from the date of original retail purchase, Specialized will warrant the structural integrity of the frame or frameset to the original retail purchaser for as long as the original retail purchaser owns the product. Visit www.specialized.com for registration.
Specialized-branded components, equipment, shoes, helmets, and paint and graphics on Specialized-branded frames and framesets: 2-year Warranty from the date of original retail purchase. This includes, for example, co-branded suspension parts such as BRAIN equipped forks and shocks, and motors and other drive system components on electric bicycles.
Specialized-branded batteries equipped on electric bicycles: 2-year Warranty from the date of original retail purchase or up to 300 charging cycles, whichever occurs first. The batteries are designed to retain up to 75% of their original capacity during that time.
Roval-branded wheels: 2-year* Warranty from the date of original retail purchase.
*REGISTER FOR LIFETIME WARRANTY: Provided you register your bicycle (in case of Roval-branded wheels sold as original equipment) or your aftermarket Roval-branded wheels with Specialized within ninety (90) days from the date of original retail purchase, Specialized will warrant the wheels for as long as the original retail purchaser owns the product. Visit www.specialized.com or www.rovalcomponents.com for registration.
Specialized-branded apparel and items not otherwise specifically covered: 1-year Warranty from the date of original retail purchase.
If you are a subsequent owner, meaning you are the second or later owner, and not the original retail purchaser, the following applies:
2-year Warranty from the date of original retail purchase for the following Specialized-branded Products: frames and framesets, including paint and graphics, components, equipment, shoes, helmets, and Roval wheels. This also includes co-branded suspension parts such as BRAIN equipped forks and shocks, and motors and other drive system components on electric bicycles.
Specialized-branded batteries equipped on electric bicycles: 2-year Warranty from the date of original retail purchase or up to 300 charging cycles, whichever occurs first. The batteries are designed to retain up to 75% of their original capacity during that time
Specialized-branded apparel and items not otherwise specifically covered: 1-year Warranty from the date of original retail purchase.
I purchased a complete bicycle; are third-party components on Specialized-branded bicycles covered under this Warranty?
There may be an applicable warranty from the third-party manufacturer for non-Specialized components, such as drivetrain, brakes, or suspension parts. Warranty information for third-party components should have been included with the purchase of your bicycle. Third-party components are not covered by this Warranty. Your Authorized Specialized Retailer will be able to provide you with more information.
I am a subsequent owner; do I still need proof of original retail purchase?
Yes. The warranty period is always calculated from the date of original retail purchase and Specialized needs to be able to determine when and where the Product was purchased originally. Proof of purchase should be obtained from the original owner or the Authorized Specialized Retailer who sold the Product.
What are the Terms of this Warranty?
To take advantage of this Warranty, a dated proof of original retail purchase must be presented to Specialized in North America. Proof of original retail purchase is needed whether you are the original retail purchaser or subsequent owner. In all events, Specialized reserves the right to limit warranty service to the country where the Product was purchased. During the duration of the Warranty, Specialized will either repair the Product or, at Specialized’s option, replace it with the same or most similar Product then available. That is because we do not keep inventory forever, so we may not have the exact replacement part or exact color available. If the Product is replaced, it needs to be returned to Specialized before the replacement is provided unless otherwise agreed to by Specialized in writing. You will not be charged for shipping the Product to Specialized or receiving any replacement product, or for labor charges incurred in processing the Warranty.
What is not covered by this Warranty?
This Warranty is void under the following circumstances and does not apply to damage caused by:
Improper assembly or installation.
Crash, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use.
Corrosion.
Improper alteration or installation of components, parts or accessories not originally intended for or compatible with the Product.
Failure to perform maintenance or service at appropriate intervals in accordance with the written instructions provided with the Product.
What is Wear and Tear and is it covered under this Warranty?
Wear and tear refers to damage that naturally and inevitably occurs as a result of normal riding. For example, your cassette and chain will, even if properly maintained, eventually wear out requiring replacement. The same applies to scratches and other potential damage to the paint or graphics of your bicycle that can result from normal use and exposure to the elements. Your bicycle may over time also develop minor creaks or other noises while riding which usually means it requires maintenance. Wear and tear items are not covered by this Warranty. The following is a non-exhaustive list of other typical wear and tear items not covered by this Warranty:
Aero bar pads
Bearings
Brake pads
Free hub bodies & pawls
Handlebar grips & grip tape
Helmet foam pads
Helmet straps
Mouth port & hydration accessories
Rubber moving parts
Saddle cover
Shifter, brake cables & casings
Spokes
Sprockets
Stripped threads/bolts
Tires
Tools
Transmission gears
Wheel braking surfaces
How do I start the Warranty process?
The first step is to visit your nearest Authorized Specialized Retailer. Your retailer will inspect the Product and contact Specialized for next steps. Contact information for your nearest Authorized Specialized Retailer can be found on www.specialized.com.
What are my options if the damage is not covered by this Warranty?
As riders we understand accidents happen. Even if the damage is not covered by this Warranty, there may be a program available in your local market to purchase a new replacement Product at a reduced price. You should inquire with your Authorized Specialized Retailer and/or with Specialized directly whether such program is in place and whether you are eligible.
DISCLAIMER OF IMPLIED WARRANTIES
THIS IS A FULL AND COMPLETE STATEMENT OF SPECIALIZED’S WARRANTY FOR THE PRODUCT. NO OTHER REPRESENTATION OF ANY KIND BY ANYONE SHALL CREATE ANY WARRANTY REGARDING THE PRODUCT. SPECIALIZED’S LIABILITY UNDER THIS WARRANTY SHALL TO THE FULLEST EXTENT PERMITTED BY LAW BE NO GREATER THAN THE AMOUNT OF THE ORIGINAL PURCHASE PRICE AND IN NO EVENT SHALL SPECIALIZED BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSSES. THIS LIMITATION DOES NOT EXCLUDE LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY SPECIALIZED’S NEGLIGENCE. Some states, provinces, or countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply. If it is determined by a court of competent jurisdiction that a certain provision of this Warranty does not apply, all other provisions shall remain in full force and effect.
For questions concerning warranty, contact your Authorized Specialized Retailer or Specialized. You can find up-to-date contact information for your market at www.specialized.com.
SPECIALIZED WARRANTY POLICY
ENGLISH - USA/CANADA
SPECIALIZED BICYCLE COMPONENTS
15130 Concord Circle, Morgan Hill, CA 95037 (408) 779-6229
0000109728_WA_EN_R2, 06/21
This document is subject to change without notice. Visit www.specialized.com for the latest information.
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