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Lifetime Limited Warranty
Our tubs and showers are crafted for long-term enjoyment and protected by our best-in-class lifetime warranty, included in the cost of every installation.
Our Lifetime Limited Warranty Covers:
The Safe Step Walk-In Tub
Manufacturing Defects
Water Pumps, Heaters & Blowers
Parts & Labor
2-Year Warranty on Caulking
Warranty FAQs
How can you guarantee 100% of your work?
We are proud to be associated with several reputable companies and organizations, including the Better Business Bureau and The Ease-of-Use Commendation by the Arthritis Foundation. Manufactured in Tennessee, all our products carry a best-in-class lifetime warranty. Our walk-in tub is also UL listed and certified by the CSA for both the US and Canada.
What does the Lifetime Limited Warranty cover?
Our lifetime warranty covers the tub, the tub’s door seal, faucets, water pumps, blowers, heaters and any manufacturing defects.
Who do I contact if my tub is not working properly?
If you need assistance, please contact our service hotline at 1-800-989-5101 or email us at sst-service@safesteptub.com.
What makes your warranty best-in-class?
We recognize when you purchase a walk-in tub or shower, you are investing in your safety and your home. We give you a return on that investment with exceptional coverage of our products at no additional cost.
You can’t find a better warranty on a comparable walk-in tub for the same price. Our comprehensive warranty protects your new Safe Step Walk-In Tub for life.
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