Ridge

Ridge Wallet: Ridge warrants that all Wallets are free from manufacturing defects and will function as intended for the life of the product. Your Lifetime Warranty will include Replacement Parts in the event of failure or loss of Elastic, Screws, Inner Plates, and/or Money Clip. This warranty does not cover lost, stolen, or disposed of wallets; scratches, dents, discoloration from wear and tear, chips and/or scrapes on the Outer Plates; damages caused by accident, abuse, neglect, shock; improper use or storage of the product; unauthorized modifications or repairs. Warranty Disclaimer We reserve the right to deny any Warranty Claim. This may happen if we believe the claim to be fraudulent, if the item was purchased before the implementation of our Lifetime Warranty, or if the Wallet was purchased from an unauthorized seller such as, but not limited to, Facebook Marketplace and eBay. This Warranty does not include service to items in the claim. Polycarbonate Wallets pre-date our Lifetime Warranty and came with a 1-year Limited Warranty that is no longer active. Please note that if your Ridge product is eligible for a replacement, then your replacement will be the same color and material as your purchased product. If your product is no longer in stock, your replacement will be of a similar material and color. If no comparable replacement is available, we will work to find a suitable substitute of equal value. WHAT IS NOT COVERED UNDER WARRANTY For our Wallets, lost, stolen, or disposed of wallets, scratches, dents, chips, and/or scrapes on the Outer Plates; damages caused by accident, abuse, neglect, shock, and improper use or storage of the product. In addition, unauthorized modifications or repairs are not covered under Warranty. For all other Ridge Products, the warranty does not cover lost, stolen, or disposed of products; cosmetic damage that does not affect the product's functionality; damage caused by accident, abuse, neglect, shock, improper use or storage of the product, or unauthorized modifications or repairs. Wallets purchased from an unauthorized seller include, but are not limited to, Facebook Marketplace and eBay. This Warranty does not include service to items in the claim. Please note that if your Ridge product is eligible for a replacement, then your replacement will be the same color and material as your purchased product. If your product is no longer in stock, your replacement will be of a similar material and color. If no comparable replacement is available, we will work to find a suitable substitute of equal value. WHAT DOES THE "LIFETIME OF THE PRODUCT" MEAN? The Lifetime of your Ridge product references the lifetime of the functionality. If the product is stored securely and serviced with replacement pieces covered under warranty when needed, we expect each product to last for years! DO I NEED TO REGISTER A PRODUCT TO ACTIVATE THE WARRANTY? As our Lifetime Warranty is automatic with each purchase, no registration is needed to activate the Warranty. However, we recommend keeping your order information for your records to help speed up the processing of your claim. HOW DO I SUBMIT A WARRANTY CLAIM IF I DID NOT ORDER ON YOUR SITE? If you purchased your item from a third-party seller such as Amazon, Nordstrom, or SCHEELS, your Warranty is still valid! Photos confirming this is an authentic Ridge product are still required. HOW LONG DOES THE WARRANTY CLAIM PROCESS TAKE? Warranty Claims are approved or denied within 3-5 business days. This timeframe can be affected during busier seasons or if we need more information to process the claim. HOW DO I FILE A WARRANTY CLAIM FOR A GIFT? If your order was a gift and you do not have the order number, please put the full name of the person who gifted the item in the order number field. Your wallet will still be covered under Warranty, and we can verify your item with a photo!