puffy mattress

Warranty overview. Puffy.com (“Puffy®”, “Puffy® Mattress”, “we”, “us”) and any Puffy®-authorized distributors provide the original owner/purchaser of our Puffy® Mattress (“you”) with a limited lifetime warranty (“warranty”) against certain product defects during the entire period of the original owner’s ownership and use. In the event of a defect, we will repair the defect or replace it with a then-current comparable model and size of your Puffy® Mattress. Please note that warranty claims should only be submitted directly to Puffy® if you purchased the product from puffy.com. Any claims regarding warranties of Puffy® products sold via an authorized Puffy® distributor must be made directly to said distributor. For the entire lifespan of your Puffy® Mattress, we will replace your bed with a brand new Puffy® Mattress free of charge. To qualify for the Puffy® limited lifetime warranty: The Puffy® Mattress must be sold new by puffy.com or a Puffy®-authorized distributor. Your Puffy® Mattress must be used on an appropriately sized and suitable bed frame or floor. The warranty will not cover the Puffy® Mattress if it has been abused, burned, misused, or damaged by improper use. I. Puffy® Mattress warranty eligibility. This limited lifetime warranty applies to the owner of a genuine Puffy® Mattress. Your Puffy® Mattress must be used on an appropriately sized and suitable bed frame or floor. The warranty will not cover the Puffy® Mattress if it has been abused, burned, misused, or damaged by improper use. Puffy® incorporates premium foams and high-quality materials in our mattresses that are designed to adapt to you and your body shape to a certain point. However, excessive body impressions that are greater than 1.5" will be covered by your limited lifetime warranty. II. Warranty coverage. The Puffy® Mattress warranty covers all defects as defined below for as long as you own the Puffy® Mattress. A. Covered defects. The following shall be considered as a defective (collectively “defects”) mattress should your Puffy® Mattress meet the below criteria as determined solely by us: Visible indention or sag on the Puffy® Mattress greater than one and a half (1.5) inches that is not a result of improper use, an improper bed, bed base, foundation, or floor. A manufacturing flaw in the cover zipper - this does not include zipper breakage resulting from improper or overuse of the zipper. A physical flaw in the construction of the cover, such as fabric tearing or stitch unraveling, that does not result from improper use.