Portland Design Works

If you're not happy, we're not happy. Portland Design Works guarantees our products for life against any defects in workmanship or materials. If something breaks, please don’t throw it away! We would much rather fix something than see it get buried in a landfill. We have your back. Sorry, we cannot process claims without the original item or purchase receipt and are unable to process items returned for warranty without prior notification. Extra shipping charges will apply for international customers. For our international riders, we ask that you please contact the retailer you purchased your PDW gear from for warranty support. If you placed an international order from ridepdw.com directly, contact us for assistance fixing your gear. We'll help you find a more local resource to assist in repairing the problem so you can get back to riding again quickly. What is the PDWarranty? Portland Design Works guarantees our products for life against any defects in workmanship or materials. Ideally, our stuff would last forever but the urban cycling environment can be harsh. Our lifetime warranty does not cover items that have degraded due to normal wear and tear. Please submit a warranty claim via the form above to start the process. Or contact us with questions. We have your back. Sorry, we cannot process claims without the original item returned to us or purchase receipt and are unable to process items returned for warranty without prior notification. For our international riders, we ask that you please contact the retailer you purchased your PDW gear from for warranty support. If you placed an international order from ridepdw.com directly, contact us for assistance fixing your gear. We'll help you find a more local resource to assist in repairing the problem so you can get back to riding again quickly. My gear broke! How do get it fixed? While we can't guarantee against theft or damage resulting from crashes, misuse and normal wear, we do offer reasonable repair services to get you and your PDW gear back on the road. If something breaks, please don’t throw it away! We would much rather fix something than see it get buried in a landfill. Contact us with any questions or submit a repair claim via the form below. Sorry, we cannot process claims without the original item returned to us or purchase receipt and are unable to process items returned for warranty without prior notification.