Pioneer Carry

WARRANTY

MILLION MILE LIFETIME GUARANTEE

Pioneer engineered premium bags and offers a premium customer service experience. Our guarantee covers the failure of materials or workmanship, including defects, discovered through normal wear. Items with defects in materials and workmanship will be replaced or repaired at our discretion for the practical lifetime of the product.

Excessive wear and tear, animal damage, abuse, misuse or neglect is not covered by our warranty. We also can't guarantee against accidents or damage incurred as a result of repairs, modifications or alterations done by a third party We are a small hands-on company so expect a conversation with the designer and engineer about your issue. We take any issues very seriously as an opportunity to improve for the next production cycle. Start the conversation by emailing support@pioneercarry.com

ELIGIBILITY

Our warranty is available to all customers, both in the United States and internationally, as long as they possess an order number from our website or valid proof of purchase from our international authorized retailers. This policy applies to the original purchaser or original gift recipient. Warranties are not transferable.

WHAT IS COVERED

We stand by the quality of our products and guarantee that they will be free from defects in materials and workmanship. This includes issues such as: •Broken zippers •Stitching or seam defects •Material flaws affecting functionality

Please use sensible judgment when assessing whether your product is likely to be covered under the warranty policy—it may simply be time to replace it or your local shoe repair could do it quicker with less shippingWe reserve the right to refuse warranty claims that do not meet the specified criteria.

Our warranty does not cover: Normal wear and tear due to regular use, including the natural breakdown of colors and materials, UV degradation, rips, tears, punctures, abrasion. Accidental damage, misuse, or improper care. Damage caused by third-party repairs or modifications. Cosmetic issues that do not affect functionality. Any bag purchased from unauthorized dealers or second-hand sources. Removable accessories like luggage tag or handle wraps.

PRACTICAL LIFETIME

Of course, wear and tear is a part of all well-travelled bags. However, materials will eventually fade or deteriorate and moving parts will wear out. We will cover your product until such time as we deem the product to be worn out and beyond a reasonable repair. In the event that you have taken your product to its limit and it is showing rips or tears, materials are thin or faded or the zippers no longer function we will take this into consideration when assessing your warranty request.