Lifetime Guarantee
We've got your back.
Lifetime Warranty for Home Use
All of our knives have a lifetime, 100% satisfaction guarantee for non-commercial use. If for any reason you are not happy with your knife's performance, we will replace it for free.That being said, please do not put your knife in the dishwasher, use it as a screwdriver, or use it to pry with, open cans, cut frozen foods, etc. We ask that you be honest with us -- if you break your knife through abuse, we will replace it at half price.
Returns & Repairs
Commercial Use Warranty
Your knife has a lifetime warranty against defects in materials and workmanship. Due to the frequency of use in a commercial setting, a knife can receive many lifetimes worth of sharpening in a few years. However, if you grind it down to a toothpick, we will replace it at half price.
Returns & Repairs
Stay Sharp: Free Tune Ups
Nothing makes a cutting tool safer or more fun to use than when it’s as sharp as possible. New West KnifeWorks offers free sharpening for all of our knives. Items to be sharpened can be dropped off at any of our stores during business hours or sent by mail to our factory in Victor, Idaho.
Sharpening Service
The Details
- Commercial Use Warranty
Your knife has a lifetime warranty against defects in materials and workmanship. Due to the frequency of use in a commercial setting, a knife can receive many lifetimes worth of sharpening in a few years. However, if you grind it down to a toothpick, we will replace it at half price. - Custom Pieces
Our rock blocks, resin magnets, and custom knives are one-of-a-kind works of functional art for which we guarantee quality and craftsmanship. They have been created to perfectly fit, display, and protect the set of New West knives contained within. If you are not satisfied, please contact us at 877.258.0100 or orders@newwestknifeworks.com within 30 days of receipt to arrange a return or exchange.Due to the value of custom items, an insured shipping label will be created by our Customer Service Team at the customer’s expense. - Refund Process
New West KnifeWorks will not process refunds or exchanges until the product is received and inspected at our facility. Once a refund has been inspected, customers can expect a monetary refund to process between 7 - 10 business days.
*New West Knifeworks reserves the right to make all final decisions regarding warranty and repairs. Anything deemed, solely by New West KnifeWorks, as repairable will be fixed. - Other Issues
After 30 days from purchase and a complimentary tune up, if your knife is still not performing, please contact our Customer Service Team.
orders@newwestknifeworks.com
Basic Tips for Knife Care
- Protect Your Knives
Here are some basic practices to increase the health and longevity of your knife and it’s edge.
•Wash and dry by hand. Don't use the dishwasher, it dulls knives and causes oxidation.
•Avoid electric or pull through sharpeners.
•Don't use knife as a screwdriver.
•Don't use to pry, open cans, or cut frozen foods. - Learn MoreLearn More
For more details about how to properly care for your knife and maintain a sharp edge, check out our complete guide to care and maintenance.