Klättermusen

WARRANTY

Klättermusen offer high-quality equipment for outdoor activities and strive to make you feel safe and satisfied with our products. All Klättermusen products are covered by a product lifetime warranty against manufacturing defects during the normal life span of the product.

What does product lifetime warranty mean?

Products covered by the warranty are fully covered during the practical life of the product. This does not imply your life span. The product lifetime warranty applies against manufacturing defects, and not damage caused by the wearer of the product or normal wear and tear.

Products covered by our warranty will be repaired or replaced at no cost. At Klättermusen, we do our best to minimise our footprint on the environment. Therefore, we always prefer to repair the product whenever possible.

If your product is not covered by the warranty, we are still here to help extend its life. Visit our Repair Page to learn more and submit a request.

What does normal wear and tear mean?

All Klättermusen products are made to last, but nothing lasts forever. Equipment that is used frequently and in harsh conditions wears out faster than products that are used sporadically. Signs of age and wear, such as faded fabric or worn cuffs, are natural and are considered in the warranty assessment.

Sometimes this means that the product has reached the end of its useful life and needs to be replaced. We hope that you will always have confidence in Klättermusen equipment to protect you on your next adventure.

WHAT IS INCLUDED IN THE WARRANTY?

– The warranty applies to products in their original, unaltered form

– Products purchased on Klättermusen's website or in our stores

– Manufacturing defects (often noticeable after very little use)

WHAT IS NOT INCLUDED IN THE WARRANTY?

– Normal wear and tear

– Improper use, improper care or accidents

– Defects as a result of transportation (except for initial transport from Klättermusen to customer)

– Any type of contact with pointed or hard objects, such as steel edges on skis and snowboards, compression, or other occurrences beyond Klättermusen's reasonable control

– The warranty will be void if you sell or give away the product. Proof of purchase may be required.

CLAIMS

We always prioritise repairs if possible, otherwise full or partial compensation will be made depending on the damage. Full compensation means getting a refund or receiving a replacement product.

MAKE A CLAIM

PRODUCTS PURCHASED FROM OUR RETAILERS

Unfortunately, we do not handle inquiries for products purchased from our retailers. We ask you to contact the retailer you purchased the product from. They, in turn, will help you with an evaluation and handle your case.

REPAIRS

We design our products to last, but even the toughest pieces sometimes need a little extra care. That’s why we offer repairs as a service for those who want to keep using their gear for many years to come.

This is a way for us, together, to reduce waste and extend the lifespan of the Klättermusen piece that you already own. We repair as much as we possibly can – but not everything can be saved.

Cost

Repairs are a paid service. When you send in a request, we’ll first assess the damage and give you a cost estimate before we start any work. We keep prices reasonable and transparent and if the repair isn’t possible, we’ll let you know straight away. 

Send in you repair Request

COMMON REPAIRS WE CARRY OUT:

- Small tears and holes

- Broken zippers

- Damaged seams

- Worn reinforcements

- Replacement of minor hardware (e.g. buckles) 

EXAMPLES OF DAMAGES THAT SOMETIMES CAN’T BE REPAIRED:

- Delamination

- Major structural damage

- Material that’s too degraded 

- Unwashed products (returned without action)

THIS IS HOW IT WORKS

1. Submit a repair request.

2. We make an initial assessment based on your photos and description. 

3. You’ll receive a cost estimate if the repair is possible. 

4. Once you’ve approved the price, you will receive a shipping label.

5. Before sending in the item the products must be washed and completely clean. Visit our Product Care page for washing tips.

6. Our service partner will carry out the repair and send it back to you.

7. We strive to complete repairs within three weeks of receiving the product. However, during periods of high demand, repairs may take longer.

8. Enjoy your repaired Klättermusen item!

Built to last

Our equipment is built to endure years of use, but even the most reliable garments sometimes need care along the way. With a proper repair, you can extend the lifespan of your trusted piece and keep it performing on future adventures. Choosing to repair rather than replace is one of the most effective ways to reduce your environmental footprint. By restoring your Klättermusen gear, you help us give continued life to products that already exist and that’s one of the most meaningful contributions you can make as an outdoor user.