James Allen jewelry

LIMITED LIFETIME WARRANTY

Effective Oct 11, 2026

Blue Nile warrants gold and platinum jewelry items with a purchase price of $1,000.00 or more against manufacturing defects for as long as you own the jewelry. If, at any point, you believe your covered jewelry has a manufacturing defect, you may return it to us for inspection. If we determine your jewelry has failed due to a defect in materials or workmanship, we will repair your jewelry at no cost to you. If we cannot repair your jewelry for any reason, we reserve the option to replace the jewelry with a similar item or issue a merchandise credit, at our discretion. If we determine that the damage is not caused by a manufacturing defect, we will notify you and let you know if repair services are available to you at your cost.

This Limited Lifetime Warranty does not cover:

• Items with a purchase price of less than $1,000.00

• Pearl jewelry; silver jewelry; and jewelry made of alternative metals including, but not limited to, stainless steel, tungsten carbide, and tantalum

• Lost, chipped or damaged diamonds or gemstones

• Damage caused by misuse or abuse; normal wear and tear; and/or exposure to chemicals, extreme temperatures, or other environmental factors

• Loss, theft, or mysterious disappearance

• Damage caused by failure to perform reasonable maintenance to keep the jewelry in a usable and wearable condition or as provided by the care instructions

• Variations in materials, color, and other natural characteristics

Free Ring Resizing

For up to 6 months from your Blue Nile ring purchase, we will provide a one-time free ring resizing, up or down two sizes if the design permits such sizing. This offer excludes eternity bands, tension rings, rings made of alternative metals, such as stainless steel, tungsten carbide, and tantalum, and any other ring that cannot be resized due to ring design or materials.

Conditions And Exclusions

The Limited Lifetime Warranty and Free Ring Resizing are available only to the original purchaser or gift recipient and are non-transferable. Unauthorized repair, modification, or alteration performed by any person or entity other than Blue Nile voids the Limited Lifetime Warranty. Blue Nile reserves the right to determine coverage and eligibility for all warranty and ring resizing requests.

Shipping fees are the responsibility of the purchaser. U.S. customers may Contact Us to purchase an insured shipping label. Please Contact Us if you have any questions or would like to return your jewelry for Limited Lifetime Warranty coverage, Complimentary Services, or other repairs.

To initiate a return or a resize, please do one of the following:

• Chat with us: Open a Chat on bluenile.com, enter your order number and ask to start a return. You will be directed to your order to initiate a return or resize.

• Use my account: log in to your online account and go to the “My Orders” section to set up your return (resize or repair). https://www.bluenile.com/login

• Create an account from your order: if you do not yet have an online account, you can create one using the same email address used for your purchase. Upon logging into your online account visit the “My Orders” section to set up your return (resize or repair).

• Call or email us: You may also contact our Customer Service department 7 days a week, 5am-2am EST for assistance (tel:+1-800-242-2728, service@bluenile.com), we are here to help.

• Gift Recipients must call or email Customer Service to initiate Limited Lifetime Warranty coverage, ring resizing, or other repairs and must provide the order number, name of the original purchaser, and email address or phone number used for the original order.

• Visit a Blue Nile Showroom: You may also visit a Blue Nile Showroom if there is one in your area to initiate a covered return or resize. Click here to find a location near you and to schedule your appointment.

If you are located within the US, you will immediately be able to download your fully insured return label and instructions on how to return your item to us. Please note all original packaging and documentation need to be returned to us. A copy of your fully insured return shipping label and instructions will also be emailed to you.

If you are outside of the US, your return airway bill (the international shipping document) and return shipping instructions will be emailed to you within 1-2 business days.

For returns: Please include all original packaging and documentation with your item.

For resizing or Limited Lifetime Warranty services: Please keep all original packaging and documentation, including your lab report. Original documentation is not required to be included with your item when sending it to us for resizing or warranty services.