Incase

Warranty & Return Policy

Having an issue? Don’t worry, we’ve got you.

At Incase, we take pride in crafting high-quality products and ensuring a seamless experience for our customers. Whether you need a return, exchange, or warranty replacement, we’ve got you covered. Check out the details below to see what’s covered and how to get started.

Questions? Please email support@incase.com

Warranty & Replacements

Our 1-Year Limited Warranty covers all Backpacks, Bags, Designed by Microsoft™ Accessories, MacBook/Laptop Protection, and AirPods Accessories purchased from Incase.com or authorized retailers for one year.

Our Limited Lifetime Warranty covers Mobile Phone Case products for up to five years when purchased from Incase.com or authorized retailers.

Check out the chart below for full warranty details. Once you submit your request, you’ll get an email confirmation with a tracking number or next steps. Most U.S. replacements arrive within 3-5 business days.

Initiate Warranty Request HERE

30 Day Return Policy | 1 Year Limited Warranty | Limited Lifetime Warranty

Products | All Products purchased from Incase.com | All Backpacks, Bags, Designed by Microsoft™ Accessories, MacBook/Laptop Protection, and AirPods accessories purchased from Incase.com or an authorized retailer | Incase Mobile Phone Case products purchased from Incase.com or an authorized retailer.

Warranty period | Initiate return, warranty not applicable. | Defective products returned within 30 days are exempt from the restocking fee | 365 days from the original date of purchase shown on required proof of purchase | 5-years from the original date of purchase shown on required proof of purchase

Policy and Warranty Applicability | Products purchased by the original purchaser from Incase.com | Defects in materials and workmanship under normal use

Exclusions | Products not purchased from Incase.com must be returned to the original place of purchase | Damage resulting from misuse, mishandling, neglect, accidents, tampering, unauthorized modifications, or alterations.

Remedy | Return the product to Incase for a partial refund. A 15% restocking fee applies to most returns | Replacement of the product with the same item or one of equal or lesser value. The replacement product is covered by a 90-day warranty from the date of replacement and does not fall under the original 1-Year Limited Warranty or Limited Lifetime Warranty

Process | Initiate Return HERE | Initiate Warranty Request HERE

To begin a warranty replacement, please click here and have the following documentation ready:

• Incase.com Order #

or

• Proof of purchase

Incase warranties do not cover normal wear and tear or damage to any external hardware or devices used in connection with an Incase product. Our Warranties cover all defects in materials and workmanship and guarantee a replacement of the product or a product of equal or lesser value. Please note our warranties do not cover damage resulting from misuse, mishandling, neglect, accidents, tampering, unauthorized modifications, or alterations.

Unless otherwise required by law, Incase products are covered by either a 1-Year Limited Warranty or a Limited Lifetime Warranty when purchased from Incase.com or an authorized retailer.

We strive to replace products with the exact same item whenever possible. However, if a product is seasonal, discontinued, or part of a limited release, we may provide a substitute of equal or lesser value.

Authorized retailers include but are not limited to Best Buy, Apple, Staples, Verizon, Walmart, contracted distributors, and the official Incase Amazon store. Warranties do not apply to products purchased from unauthorized third-party resellers, including online marketplaces, discount retailers, liquidation/outlet stores, and auction sites.