Hammacher Schlemmer

LIFETIME GUARANTEE OF SATISFACTION RETURN POLICY DETAILS Items purchased directly from hammacher.com on or after November 14, 2025 are guaranteed for their normal life under standard, non-commercial use. Should any product fail to meet your expectations, within the first 90 days we will replace it or issue a refund. After 90 days, we will issue Stores.com Cash, redeemable at hammacher.com within one year, for the value of the original item. Customers are responsible for any return shipping or associated return charges. RETURN POLICY INSTRUCTIONS If you wish to return an item purchased directly from hammacher.com on or after November 14, 2025, please contact Hammacher Schlemmer customer support to ensure your return is planned and receipt will be expected. Customers are responsible for any return shipping or associated return charges. Legacy Era 1848 – 2024 No Support As of November 14, 2025, the Hammacher Schlemmer brand assets are under new ownership. We acquired the brand itself, but not the previous operating company. Because of this, we do not have access to prior order history, customer records, gift cards, or returns, and we’re unable to assist with purchases made before that date. Private Equity Era January 1, 2024 – November 14, 2025 No Support As of November 14, 2025, the Hammacher Schlemmer brand assets are under new ownership. We acquired the brand itself, but not the previous operating company. Because of this, we do not have access to prior order history, customer records, gift cards, or returns, and we’re unable to assist with purchases made before that date.