Gentek Windows

Warranty

Your investment in Gentek Windows, Siding and Accessories is backed by Lifetime Limited Transferable Warranties. These industry-leading warranties serve as our written pledge of lifelong quality and performance.

This peace-of-mind warranty coverage is added assurance that you have not only invested in windows and siding from a leading innovator in vinyl building products, but with proper care, your purchase is guaranteed to perform for a lifetime.

Want to learn more? View or download our product warranties below:

Exterior Cladding Warranties

Collapse

Sequoia Select Vinyl Siding, Soffit and Accessories Warranty

Vinyl Siding, Soffit and Accessories Warranty

Fairhaven Sound® Single Select Warranty

Steeltek™ Supreme Steel Siding Warranty

Steeltek™,  Steelside® and Universal™ Steel  Siding Warranty

Deluxe, Woodgrain 2000 Aluminum Siding and Soffit Warranty

Metal Product Warranties

Hi-Tensile™ Aluminum Soffit and Factory Formed Deluxe™ Fascia Warranty

Performance G8 Aluminum Trim Coil Warranty

Steeltek™ Supreme Seamless Gutter Coil Warranty

Window and Patio Door Warranties

Window and Patio Door Warranty

Glass Breakage Warranty

Submit a Claim

To submit a claim or review the status of an existing warranty claims online, user our secure password-protected warranty website

Visit our warranty claim site 

Need help locating your window label with the serial number? Download instructions.

For further warranty questions, please contact WarrantyServices@associatedmaterials.com

Lifetime Limited Warranty

GENTEK SEQUOIA SELECT® VINYL SIDING, SEQUOIA SOFFIT & ACCESSORIES

Non-Prorated & Transferable (prorated if transferred) Including Lifetime Fade & 50 Year Limited Hail Protection

NON-PRORATED & TRANSFERABLE INCLUDING LIFETIME FADE & 50 YEAR HAIL PROTECTION PLAN

Warranty effective for vinyl sidings manufactured on or after January 1, 2016.

A. LIMITED WARRANTY COVERAGE

Gentek Building Products, Inc. warrants to the original homeowner/consumer, that its Sequoia Select vinyl siding, Sequoia soffit and accessory products (herein after referred to individually as "siding") will be free from manufacturing defects – including flaking, peeling and blistering – when subject to normal and proper use.

This warranty remains in effect for as long as the original property owner(s) are living and are the owner(s) of the property to which the siding was applied. Should any manufacturing defect occur during the lifetime of the original property owner(s), Gentek will repair, replace, or refinish at its option the defective siding at no charge. Alternatively, Gentek also reserves the right at its option to refund the amount paid by the original owner for the vinyl siding and accessories plus initial cost of installation.

The lifetime warranty is designed to cover the siding of individual homeowners only. In the case of siding purchased by, or installed upon property owned by or in part by corporations, government entities or agencies, religious organizations, trusts, condominium or corporate housing arrangements, intangible legal entities or any other entity or organization capable of an infinite life, the warranty period will be fifty (50) years following the installation of the siding (prorated as indicated in the Warranty Transfer Schedule).

All warranties are subject to the conditions, remedies, limitations and legal rights stated in this certificate.

B. FADE PROTECTION PLAN

Gentek vinyl siding is not warranted against discoloration or other damage caused by air pollution, mildew, exposure to harmful chemicals, or normal weathering.

Normal weathering is defined as the damaging effects of sunlight and extremes of weather and atmosphere that may cause any colored surface to gradually chalk, fade or become soiled or stained. The degree to which normal weathering occurs depends on air quality, the building's location and other local conditions over which Gentek has no control.

Even though fading may be excluded under the terms of this warranty as normal weathering, for as long as the original property owner(s) are living and are the owners of the property to which the siding was applied, Gentek will cover fading on the following basis: Gentek upon notification and validation of the complaint, will, solely at its option, either repair, replace or refinish (providing both material and labor) products that have faded as a result of normal weathering or ultraviolet exposure, provided such fading is in excess of Delta E 3 Hunter units, as determined by Gentek, in accordance with ASTM D2244.

C. HAIL PROTECTION PLAN

Gentek Building Products, Inc. hereby provides a limited warranty on siding products damaged by hail, provided that such hail damage is not covered by a homeowner's policy, or other insurance coverage. If such hail damage is not covered by insurance, then Gentek will provide material for replacement of the damaged siding. The homeowner shall be responsible for all labor and freight costs, and other expenses incurred in the removal or replacement of damaged products.

The period of the Hail Protection Warranty is fifty (50) years beginning on the date application of the siding to your property was completed. This Hail Protection Warranty is available only in the Continental United States, including Alaska and Hawaii.

D. TRANSFER OF WARRANTY

This warranty is transferable by the original property owner(s) of the property to which the siding is attached. Upon transfer, all warranty periods shall be prorated and limited in duration to fifty (50) years from the date of the installation of the siding as indicated in the Warranty Transfer Schedule.

E. OBTAINING PERFORMANCE OF WARRANTY

If you need warranty service and your home is in the Continental United States, including Alaska and Hawaii, visit www.gentekinc.com and complete the online warranty submission. In order to file a claim, you must explain the problem, include date of installation, proof of product purchase and proof of property ownership.

If you choose to exercise your rights under this warranty, do not begin any repairs prior to writing to Gentek and receiving its permission to do so. Further, Gentek must have a reasonable opportunity to inspect the siding for defects before the repairs are begun.

Gentek's total liability for a claim under this warranty shall be limited to, and in no event exceed, the total purchase price, including labor and taxes, of the installed siding. Any costs and expenses beyond Gentek's liability shall be paid to Gentek or otherwise paid by owner(s) prior to Gentek commencing warranty work on any claim.

F. CONDITIONS

Gentek reserves the right to discontinue or make changes to any of its products, including color, without notice to the homeowner/consumer, and shall not be liable as a result of such discontinuance or modification, nor shall Gentek be liable in the event the replacement material may vary in color or gloss in comparison to the original product as a result of normal weathering. If Gentek replaces any material under this warranty, it may substitute siding products designated by Gentek to be of comparable quality or price in the event the product initially installed has been discontinued or modified. Gentek may direct and pay for a company, dealer, contractor, applicator or distributor to perform any remedy under this warranty on Gentek's behalf.

G. LIMITATIONS

This warranty is not applicable to recreational vehicles including and not limited to campers and motor homes. This warranty is not applicable to siding used in roofing applications (including mansard and other decorative roofing). This warranty does not apply to siding that has been painted, varnished or similarly coated over the manufacturer's original finish unless coating is authorized by Gentek pursuant to this warranty.

This warranty shall not apply to products, which have been altered in any way, without the written authorization from Gentek.

Gentek does not warrant against and shall not be liable for any damage to the siding when due to causes other than manufacturing defects, including but not limited to any damage caused by the following: faulty or improper installation or application of the siding, use of accessories that do not properly receive or secure the panels, settlement, shrinkage, distortion, warping, failure or cracking of the wall or materials to which the siding is applied, earthquake, hurricane, tornado, cyclone, gale, lightning, fire, Acts of God, flood, windborne objects, ice, or weather of a catastrophic nature as defined by the United States Weather Bureau, harmful chemicals, surface distortion due to air pollution, normal weathering of surface, fumes or vapors directly applied to the siding or in the atmosphere, distortion or melting due to an external heat source (including, but not limited to a barbecue grill, fire, or reflection from windows, doors, or other objects), lap abrasion, vandalism, misuse, physical abuse, riot, insurrection or civil disorder, negligence in or failure to provide reasonable and necessary cleaning of the siding to prevent an accumulation of surface dirt, staining or mildew. (Please see reverse side for care and cleaning instructions.)

Gentek is giving you an express lifetime warranty under the provisions of the Magnuson-Moss Federal Warranty Act. Gentek cannot and shall not be liable to you for breach of any other written or oral express warranties, such as those, if any, given to you by dealers, contractors, applicators or distributors of the siding. THE WARRANTY STATEMENTS CONTAINED IN THIS LIMITED WARRANTY SET FORTH THE EXPRESS WARRANTIES EXTENDED BY GENTEK AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. THE PROVISIONS OF THIS WARRANTY SHALL CONSTITUTE THE ENTIRE LIABILITY OF GENTEK AND SHALL BE THE PROPERTY OWNER'S EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. GENTEK SHALL NOT BE LIABLE TO THE PROPERTY OWNER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY. Your EXCLUSIVE REMEDY shall be refinishing or replacement solely at Gentek's option, only on the terms stated in this certificate.

H. LEGAL RIGHTS

Some states do not allow the exclusion or limitation of implied warranties and incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

I. PRODUCT IDENTIFICATION

In order to file a warranty claim, product name, profile and color for each item must be completed by contractor at time of installation:

Siding Profile_________________________________________________

Siding Color__________________________________________________

Soffit Color__________________________________________________

Accessories__________________________________________________

Installation Date_______________________________________________

J. WARRANTY TRANSFER SCHEDULE

Number of Years From Original Date of InstallationGentek's Prorated Share of Warranty Obligation (material and labor)Anytime during original purchaser's lifetime100%

Subsequent owner(s) and others covered by a 50 year prorated warranty:

Years Prorated Share

1–5 years 100%

6 years 90%

7 years 80%

8 years 70%

9 years 60%

10 years 50%

11 years 40%

12 years 30%

13 years 20%

14–50 years 10%

K. CARE AND CLEANING INSTRUCTIONS

Vinyl siding is easily cleaned with a soft cloth or soft bristle brush. For textured surfaces, the brush keeps the grooves in the texture stain-free. Small spots of mold and mildew are a breeze to clean with common cleaners such as Fantastik® or Windex®. For larger sections, many homeowners use a solution of vinegar (30%) and water (70%) with great results.

The following solution has proven effective for removing stains on vinyl siding:

• 1/3 cup powdered laundry detergent

• 2/3 cup powdered household cleaner

• 1 quart liquid laundry bleach

• 1 gallon water

For best results, start at the bottom of the house and work up. Rinse the cleaning solution completely before it dries. If your house has brick facing, cover the brick (and landscaping) so that it is not affected by the runoff.

CAUTION: Do not exceed the recommended concentrations of cleaners; to do so may cause damage to the siding. Avoid skin and eye contact with cleaning solutions.

L. IMPORTANT FIRE SAFETY INFORMATION

Exterior vinyl building materials require little maintenance for many years. Nevertheless, common sense dictates builders and suppliers of vinyl products store, handle and install vinyl materials in a manner that avoids damage to the product and/or structure. Owners and installers should take a few simple steps to protect vinyl building materials from fire.

Rigid vinyl siding is made from organic materials and will melt or burn when exposed to a significant source of flame or heat. Building owners, occupants and outside maintenance personnel should always take precautions to keep sources of fire, such as barbecues, and combustible materials, such as dry leaves, mulch and trash, away from vinyl siding.

When rigid vinyl siding is exposed to significant heat or flame, the vinyl will soften, sag, melt or burn, and may expose building materials underneath. Care must be exercised prior to installation when selecting underlayment materials because many underlayment materials are made from organic materials. All building materials, including vinyl siding, should be installed in accordance with local, state and federal building codes and fire regulations.

Fantastik and Windex are registered trademarks of S.C. Johnson & Son, Inc.

9831-449/2-21/1.5M UI © 2021, Gentek Building Products, Inc. Printed in the U.S.A.

For more information, please visit gentekinc.com or call 1.800.489.1144.