Upholstered Furniture
Limited Lifetime Warranty
Springs
Wood Frames
Metal Bases
Reclining Mechanisms
Seat Cushion Foam
Feathers
Bedroom, Dining, Home Office, & Occasional Furniture
Limited Lifetime Warranty
Drawer Glides
Flexsteel upholstered home furniture limited warranties apply to the original purchaser for the specified periods of time (see above), beginning the date the product is purchased from an authorized Flexsteel retailer in the United States or Canada. Flexsteel products used under normal, indoor residential conditions are warranted against manufacturing and material defects for as long as the product remains in the original upholstery and for as long as parts are available. For third-party warranties offered by other companies, contact those companies for further information.
Exclusions
Flexsteel products are not warranted against wear and tear or damage resulting from neglect, abuse, misuse, rental or commercial use, pets, extreme temperatures, exposure to sunlight, chemical treatments, excessive soiling, accidents, or improper storage, care, or cleaning. Please see the Care & Cleaning Instructions below
Flexsteel does not warrant the following:
Normal fading, pilling, shading, wrinkling, shrinkage, stretching, wear, and color loss of fabrics and leathers.
In-store samples or product designated “as is” at the time of purchase.
Minor differences between your furniture and in-store samples, printed materials, and video or internet displays.
These warranties are valid for products purchased after June 2016. For products purchased June 2016 and prior, warranty coverage and details may vary.
Service Claims
To request a service claim under these warranties, contact the Flexsteel retailer where you made your purchase or your nearest authorized Flexsteel retailer. To initiate a claim, you will need to provide proof of purchase. If the product is still under warranty, the retailer will make arrangements for repair or replacement. After the first year of the warranty period, the purchaser is responsible for the labor and shipping costs associated with repairs.
Caution
Use appropriate precautions to prevent young children and pets from playing on sleepers and reclining furniture. Always leave unoccupied reclining furniture in the closed, upright position to protect children and pets. Keep smoldering, smoking objects and open flames a safe distance from polyurethane foam to prevent furniture fires. *Specialty brand fabric warranties may vary. Please refer to the warranty tag for each fabric brand for complete warranty details.
Notes
The following are not considered defects:
Color variations caused by lighting angles and markings displayed on fabrics such as velvets and silks.
Leather stretching, oil absorption, patina development, color and grain variations, wrinkles, scratches, healed scars, and other natural markings. Leather is a natural material, and each hide is uniquely enhanced by these characteristics.
Slight softening and flattening of seat cushion foam and fibers as a result of normal use and aging under normal use and conditions, cushions may lose up to one inch of the original height standard of the cushion foam core within the first year of use.
Loss of resilience in seat cushion feather filling, loft, or crown. Regularly fluff and rotate cushions to redistribute materials and prevent uneven wear.
Softening and flattening of ultra-soft back cushions with blown-in fiber filling as a result of normal use. Occasionally fluff these cushions to keep fibers evenly distributed and prolong softness.
Your Rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Warrantor:
Flexsteel Industries, Inc.
385 Bell St.
Dubuque, IA 52001
Scoring
50/100
Rated under scoring system v2
Clarity8 / 20
1ALifetime definition0/10"Lifetime" or "life" used with no definition or specificity
1BLegalese and Complexity8/10Mostly plain language; minor technical terms or complexity/opacity
Coverage22 / 50
2AFailure coverage8/20Narrow coverage; major exclusions
2BEffective length4/20Unspecified duration, or short-term (under 2 years), or "lifetime of the product" with no further information
2CCompany age10/1050+ years in business
Process20 / 30
Friction7 / 15
3AProof of purchaseRequired0/2Proof of purchase required (email or receipt)
3CClaims process3/5Moderate friction: reasonable multi-step process (e.g. register, send pictures, get return authorization); and/or in-store
3DShipping cost1/5Customer bears all shipping costs
Repair vs Replace13 / 15
3ERepair / replacement cost3/5Customer pays a fee (e.g. parts, labor, administrative)
3FResolution type5/5Always attempt to repair first; replace if irreparable; replacement is equivalent or better
3GKnown repair program5/5Yes
3H Limitation on the right to repair yourself or by 3rd partyNone 👍
The actual claims process
1Bring your item to an authorized dealerTake the product to a dealer or retailer in person.
2Get approvalThe company reviews your claim before anything moves forward.
3Send the item inYou'll need to ship the product to the company.
4Get your repair or replacement
Notes
Major Minuses
You are responsible for shipping and labor costs associated with repair after the first year of ownership. Warranty only lasts as long as it retains original upholstery and for as long as parts are available.
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Disclaimer
For educational purposes only. LifetimeWarranty.org makes no claims as to accuracy of any provided information, check company warranty pages for the most up-to-date warranty policies. Copyrights and trademarks are property of their respective owners.