Fisher pens

FISHER SPACE PEN LIFETIME GUARANTEE At Fisher Space Pen we stand behind the quality and durability of our products. Fisher Space Pen Co. pens and refill cartridges are guaranteed against manufacturing defects in materials and workmanship for the lifetime of the product, except for certain exclusions, noted below. If your product covered by this guarantee fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. Exclusions: • Only unaltered / unmodified items and original workmanship are covered. • This warranty does not cover damage caused by abuse, accident, improper care and/or use, negligence, normal wear and tear, cosmetic damage, or the natural breakdown of colors and materials over extended time and use. • This warranty does not cover postage to return your item for service. • Ink refills exhausted through normal use. • O-Rings exhausted through normal use. • Lead and erasers exhausted through normal use. • “Wear and tear” items, such as stylus tips. • Fisher Space Pen Co. branded items such as apparel, accessories, patches, or stickers. Please note: • Due to our manufacturing processes, we are unable to send replacement parts, such as springs. Pens in need of parts will need to be sent in for repair. • Because our springs are calibrated to work properly with the internal mechanism of your pen, springs will not be swapped for stronger feeling springs. Directions: To return your item, please print & complete the Warranty Directions and include with your shipment, or follow the instructions below: 1. Securely package the item in a small box or padded bubble envelope. (Please be advised that postal equipment tears ordinary envelopes containing rigid items. Unprotected items may be lost/damaged. We will not be responsible for an item that is lost or damaged due to inadequate packaging. It is recommended that you insure your shipment in case of loss or damage in transit.) 2. Include your Order Number (if available), Name, Mailing Address, Email, and Phone Number 3. Send to: Fisher Space Pen Co. Attention: Repairs 711 Yucca Street Boulder City, NV 89005 Upon receipt, your Fisher Space Pen product will be thoroughly inspected by our Quality Control team to determine the cause of the malfunction. • If you have provided your email address, you will receive an email to notify you that we have received your item. (Please check your spam/junk folder if you have not received your email.) • Allow a minimum of three weeks (from date of receipt at our factory) for repair services to be completed. During the holiday season, from November 1 - January 31, this time will be extended to six weeks from date of receipt. • Upon completion, your repair or replacement will ship via standard shipping to you. • If you have provided your email address, you will receive an email with your tracking number once your item is shipped back to you. (Please check your spam/junk folder if you have not received your email.) If you have any questions or need further assistance, please email repairs@spacepen.com. At Fisher Space Pen Company we seek to continually improve our products. Thank you for giving us the opportunity to correct the issue with your Fisher Space Pen product. If you reside outside of the USA, please contact your Fisher Space Pen Distributor.