Felco

Warranty for manual tools and accessories These warranty conditions apply to FELCO manual pruning tools. FELCO guarantees that there are no material and manufacturing defects in the product for twenty four (24) months from the date of purchase, subject to the conditions and limitations presented below. Depending on the type of components concerned, warranty exceptions apply: Lifetime warranty All forged aluminum components have a lifetime warranty. Exceptions: The non-slip covering of the aluminum handles and levers is not included in the warranty The 231/4 anvil in die-cast aluminum is considered a consumable The pocket knives FELCO 500, 501, 502, 503, 504, 505 and 506 are guaranteed for life, as are the horticultural and grafting knives 3.90 10, 3.90 20, 3.90 40, 3.90 50, 3.90 60 and 3.91 10. Consumable All components such as blade, counter-blade, anvil, shock absorbers and springs are considered consumables. On the other hand, the warranty does not apply subject to the following conditions and limitations: in the event of abnormal, inappropriate or non-conforming use of the product, in the event of mistreatment, intervention on the product, incorrect storage or transport; in the event of maintenance and overhaul failure in accordance with the instructions described in the product's user manual; in the event of incorrect intervention, repair or maintenance, including the use of non-original parts or accessories; in the event of corrosion of the metal parts of the product resulting from improper use, lack of maintenance, exposure to humidity or to chemical or corrosive substances; when using parts or accessories from another origin or when the product sold has been transformed or modified; in the event of total or partial destruction of the product which is not due to a defect or in the event of damage resulting from an accident, a natural disaster or a fire. FELCO undertakes, at its discretion, to repair or replace the defective product or parts necessary for the correction of the material or manufacturing defect if after inspection, FELCO accepts the defect, after presentation of a copy of the purchase invoice. Repair or replacement of the defective product or parts does not interrupt and does not start a new warranty period. Shipping costs are the at the charge of the buyer. FELCO Premium Special Edition: FELCO guarantees to the final purchaser that the FELCO Premium Special Edition pruning shears are free from defects in material and workmanship at the time of purchase, subject to the following conditions and limitations: with the exception of blades, counter blades, springs and other wearing parts, for which any guarantee is excluded. Leather sheaths are also considered a wearing part and are therefore excluded from the warranty. Sandblasting process on forged aluminum handles as well as black anodization are not covered by the warranty. Engraved Products Refund Policy Please note that any FELCO tool that has been personalized through our engraving service is not eligible for return or refund. This policy applies unless there is a defect or an error attributable to FELCO in the engraving process. In such cases, please contact our customer service team, and we will address the issue promptly by providing an appropriate solution, including repair, replacement, or refund as deemed necessary.