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WHAT IS EKSTER'S WARRANTY POLICY?
Our Warranty Policy - We’ve Got You Covered!
We’re proud of the quality and sustainability of our products. If you experience any manufacturing issues, our Support team is here to help quickly and efficiently.
Warranty Details
2-Year Warranty: All products come with a 2-year warranty covering manufacturing defects. If something goes wrong, we’ll provide a free replacement or spare parts.
Lifetime Warranty on Cardholder Pro: The Cardholder Pro comes with a lifetime warranty. If there’s a defect, we’ll send you a new product or necessary parts free of charge.
What You Can Expect
A free replacement for the same product.
A Gift Card for the original order value.
What We Consider Manufacturing Defects
These are issues that affect your product’s function due to faulty manufacturing. Our Support team is here to help resolve any problems quickly.
What’s Not Covered
Our warranty does not cover stolen, lost, or disposed of items, general wear and tear, or signs of damage not related to manufacturing.
What we consider Wear and Tear
Leather items: deep creases, scratches, discoloration, excessive marks, fraying edges, faded areas or any other visible damage from daily use.
Aluminum items: deep scratches, dents, bent edges, cracked corners, scuff marks or any other visible damage from daily use.
Luggage/Backpacks: deep creases or scratches, or any signs of misuse, like improper cleaning or overloading.
For more details see - How do I make a warranty claim?
HOW DO I START A WARRANTY CLAIM?
Email us at nest@ekster.com with your order number and the item(s) you’d like to return.
Our team will be ready to review your request and further assist you.
What Happens Next
Our team will review your claim and process it within 2-3 business days.
You’ll get a confirmation email with your replacement order or store credit
A few things to know
💖 Keep your item(s). No need to send them back.
🕵️ Warranty under review? Our team may reach out via email to provide or request further details to correctly process your claim.
🙏 No fees, all warranty claims are free of charge, no additional fees or charges apply.
Any balance shown in your replacement confirmation emails are for record purposes only.
🔁 Not what you were expecting? Submit a Return request
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For educational purposes only. LifetimeWarranty.org makes no claims as to accuracy of any provided information, check company warranty pages for the most up-to-date warranty policies. Copyrights and trademarks are property of their respective owners.