Dowco Powersports

KEEPING YOU ON THE MOVE

Dowco provides a limited warranty to the original purchaser, for their products to be free from defects in material and workmanship. The length of the warranty depends on the item and becomes void if the manufacturer discontinues the product. Our warranty program only allows for replacement items to be issued that are the exact item being warrantied. We cannot exchange an item for a different size, color, type under warranty. Only the original purchaser of the product may make a warranty claim. Dowco Powersports cannot honor the limited lifetime warranty on products purchased used, secondhand, or through unauthorized resellers such as eBay. Scroll down for details about individual products and the length of warranty.

If a Dowco Powersports item fails to perform properly, go to the warranty returns portion of the website for instructions on how to process the warranty.

Warranty does not cover damage caused by misuse, neglect, modifications to the product, accident or improper installation, allowing the item to come in contact with petroleum products, battery acid, chemicals, or tree sap, not properly securing the product, or allowing sharp objects to damage product. In addition Dowco Powersports does not cover damage that includes, but is not limited to the following: wind, hurricanes, tropical storms, typhoons, tornadoes, floods, hail, allowing water or ice to accumulate or pocket and other extreme weather conditions. Dowco Powersports warranties the material and workmanship of the cover only, any alterations/modifications to the cover or Willie and Max items will void the warranty. The products that include a limited lifetime warranty are warranted for the lifetime the product is on the market.

If your product is used in direct sunlight for extended periods of time, fading may occur. This is normal wear and not a manufacturer defect in material or workmanship. 

Dowco Powersports charges a $10 fee to cover shipping for all warranty replacements shipped in the lower 48 United States. Customers outside of the lower 48 United States, including Alaska, Hawaii, US territories and Canada will be charged shipping to send the warranty replacement product.

Dowco Powersports will replace your product at our discretion.

Once a customer has received (2) warranty replacement covers, Dowco Powersports requires the entire cover requested for warranty be returned for review prior to shipping the replacement cover

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WARRANTY RESOURCES:

• Warranty Registration

• Warranty Returns

LIMITED LIFETIME WARRANTY

Dowco offers a Lifetime Limited Warranty on the following products:

• WeatherAll Plus Motorcycle Covers

• WeatherAll Plus Scooter Covers

• All Willie & Max Leather or Vinyl Bags

WARRANTY RETURNS

You need to spend your time and energy enjoying your sport, not concerned about the products you use. That is why our warranties are so simple, should any defect in material or workmanship be found within the specified time periods we will replace it. Complete the form below and follow steps 1-4 in their entirety to receive a replacement.

• Our warranty program only allows for replacement items to be issued that are the exact same item being warrantied. We cannot exchange an item for a different size, color, type etc. under warranty.

• We do ship replacement items for warranty exchanges internationally. However, any import duties, taxes or brokerage fees are the sole responsibility of the receiving customer.

• We will not honor a warranty on Dowco Powersports products that were purchased used, second hand or through an unauthorized reseller such as eBay.

• Dowco Powersports will replace your item at our discretion.

INSTRUCTIONS

1

RETURN AUTHORIZATION & SHIPPING FEE (please allow up to two weeks for your replacement product to ship)

Fill out this form, click submit, and successfully purchase your $10 warranty return shipping fee on the following page. This fee is simply to cover the cost of shipping the new replacement item. The $10 is for shipping in the lower 48 United States only. Dowco Powersports may contact you for additional shipping charges for shipments outside of the lower 48 United States. Please reference your Order Number on the outside of your return package. Your order number and the next steps of our warranty process will also be sent to your email. 

2

PACK IT UP

For warranty returns of covers, please send all of the materials below

• The original sewn-in tag (no photocopies) which can be found on the bottom front of the cover. Note — if you do not have the original tag, you must send us the entire cover

• A piece of the defective portion of the cover – roughly 12″ in size. We recommend using duct tape as a temporary fix until your replacement cover is received. 

• The original sales receipt

For all other warranty returns, please ship back the entire product plus the original sales receipt.

The customer is responsible for costs associated with shipping any of the above items to our facility.

Once a customer has received (2) warranty replacement covers, Dowco Powersports requires the entire cover requested for warranty be returned for review prior to shipping the replacement cover.

3

SEND IT OFF

Mail your package back to us within 30 days with your Order Number visible on the outside of package. Your Order Number will be on the Thank You page after you pay the $10 when filling out the form. Customers outside of the lower 48 United States may be contacted for additional shipping charges. If you decide not to pay the additional shipping charges, we will refund your $10.

You will receive an Order Confirmation email with the Order Number after you fill out the form.

Mail/Ship to:     

Dowco Powersports 

Attn: Warranty Returns 

1434 South 59th Street 

Manitowoc, WI 54220

Any packages returned without an Order Number or after the 30 day allowance period will be discarded.

Dowco Powersports is not responsible for packages lost during return shipment. We strongly recommend shipping your product back using a tracking number. Please retain your return tracking information.

4

LEAVE THE REST TO US

We’re a small but mighty team, and real people not robots, who are carefully reviewing warranty claims and packing each replacement order. We take the time to thoughtfully review each claim and ensure every order is carefully packaged before it leaves our facility. Once we receive the required items for your warranty claim, please allow up to two weeks for our team to review your claim and process your replacement. If we have any questions or need additional information during the review, we’ll reach out to you directly. If your warranty claim is approved, you’ll receive an email with tracking information once your replacement has shipped. We appreciate your patience and ask that you please allow our team the time needed to properly review and process your claim.