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Db Product
Extended Warranty
Want to fill out a warranty claim?
If yes, click the button below.
Please provide clear photographic evidence of any Defect so we can assess whether the Warranty claim is to be approved or dismissed.
What does the Db warranty cover?
All customers have statutory consumer rights under the laws applicable in their country. In the EU, this includes a minimum two-year legal guarantee, which may be longer under local law. These rights apply regardless of Db Black membership.
Db Black extended warranty
Active Db Black members receive an extended commercial warranty on eligible products purchased from Db or an authorised Db reseller after 1 June 2021:
7 years for soft-sided products, including backpacks, duffels and other products that are not hard-shell.
10 years for hard-shell products, including aluminium luggage and other hard-shell cases.
The warranty period begins on the original purchase date. The product must still be owned by the original purchaser or the original recipient if it was purchased as a gift. Proof of purchase and Db Black membership at the time of purchase may be required.
What is covered?
The warranty covers manufacturing defects that occur during normal use and affect the product’s function. This may include defective zips or seams, tears affecting functionality, cracked or broken shells, and broken structural components such as buckles or hooks.
If a claim is approved, Db may repair the product, provide a replacement part, or replace the product with an equivalent new or refurbished product. Reasonable costs related to an approved claim, including applicable transport costs, will be covered by Db.
Covered defects may include, but are not limited to:
Cracks or breaks in the product’s shell
Defective zips or seams
Tears in the fabric that affect the product’s functionality
Broken or non-functional hooks, buckles, or structural trims
The warranty also covers damage caused during transportation from our factory or warehouse to the original point of sale or customer. Damage caused by airline handling while a product is checked in for travel is not covered by the warranty.
What does the warranty not cover?
- Wear and tear resulting from abnormally harsh use or use that is not compatible with the Product's intended use.
- Cosmetic damages
- Replacement of any non-defective pieces of the Product
- Any product sold "as is", "preconditioned", “used" or similar wording indicating that the Product is not new
- Damages caused by transport and transit damage while checked-in
- Damages caused to personal goods due to water ingress
Warranty claims must be submitted in a reasonable time after damage occurs.
For a full breakdown of the warranty terms and conditions, click here.
Your legal guarantee rights
Db Warranty Policy
1. What does the warranty cover?
All physical products manufactured by Db Equipment and purchased directly from Db Equipment on dbjourney.com or from Db Equipment authorized resellers (the "Product") after June 1st, 2021, used in a manner compatible with the Product's intended use, are covered by the warranty set out in this provision (the "Warranty").
The Warranty is limited to manufacturing defects, meaning any deviation from design specifications during production of the Product resulting in a Product's defect, frailty or shortcoming during normal use ("Defects"). These include, but are not limited to:
Cracks or breaks in the shell
Defective zippers or seams
Tears in fabric that affect functionality
Broken or non-functional hooks, buckles, or structural trims
The warranty also covers damages caused by transport and transit from our factory or warehouse to the original point of sale or customer.
This Warranty is valid only for the period of time the Product is owned by the original purchaser or recipient (if gift) of the Product.
If your Product is damaged in a way that is covered by the Warranty, Db Equipment will determine the most suitable remedy based on the condition and product availability. This may include:
Repair of the original product
Replacement with a new or refurbished product of equivalent type and value
Provision of a replacement part, if appropriate and feasible
All costs, including transportation costs will be covered by Db Equipment.
2. Warranty Coverage (the "Warranty Period")
Db Equipment offers two types of warranty, depending on your membership status at the time of purchase.
Non-Members
If you were not a Db Black member at the time of purchase, your product is covered by your statutory rights as defined under national consumer protection laws. These typically include a 2-year warranty period, with possible extensions depending on your local laws.
Db Black Members
If you were a Db Black member at the time of purchase, Db Equipment offers an extended warranty beyond legal obligations, as follows:
7 years for all backpacks, duffels, roller bags, and packs
10 years for all luggage products
This extended warranty applies only if the purchaser was an active Db Black member at the time the product was bought.
3. What does the warranty not cover?
The Product shall be handled with due care. The Warranty does not cover wear and tear, resulting from an abnormally harsh use or use that is not compatible with the Product's intended use. These include, but are not limited to:
Wear and tear caused by normal use
Damage from abuse, misuse, neglect, or use outside intended purposes
Cosmetic damage such as scratches, abrasions, fading, or discoloration
Damages from permanent customization (e.g., embroidery, paint, or patches)
Product loss or theft
Locked or inaccessible compartments due to user error
Multiple repeated claims for the same issue after an initial warranty repair or replacement has already been provided
Damages caused by transport or handling during air travel, including checked-in luggage handling are not covered by this Warranty.
The Warranty must be claimed no later than two (2) weeks after the damage occurred. Increased damages due to a lack of claim are not covered by the Warranty.
Repairs or replacement of damages of the Product will not extend the Warranty Period. Any repairs or replacements are only covered by the Warranty for the remains of the Warranty Period.
If your Product has a damage that is not covered by the Warranty, you may request Db Equipment to repair the damage at a pre-agreed price. Please contact our customer service.
4. How to submit a warranty claim?
If you have any questions or a claim, please contact our customer service or fill out the Db Warranty Form.
When filing a Warranty claim you must provide clear photographic evidence of any Defect in order for Db Equipment to assess if the Warranty claim shall be approved or dismissed.
Claims must be submitted no later than two (2) weeks after the damage occurs. Claims submitted later may be rejected due to insufficient information for proper evaluation.
5. For US citizens
Some states do not allow limitations on how long an implied warranty lasts, so the lifetime limitation may not apply to you.
Some states do neither allow the exclusion of implied warranties nor the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Repair Service Terms
1. Service Scope:
Db offers repair services for most backpacks, duffels, roller bags, and hard/soft-shell luggage. Covered services include:
Functional repairs (e.g., handles, zippers, wheels, straps, buckles)
Cosmetic improvements (e.g., fabric patching, de-pilling)
Cleaning services (e.g., stain removal, odour treatment, mold cleaning)
2. Submission Requirements:
All repairs must be registered via the Db Repair Portal.
Each item must be submitted individually.
Unregistered or unsolicited items will not be processed or returned.
Customers are required to complete the Self-Assessment Guide during registration to ensure accurate evaluation.
3. Assessment and Pricing:
Repairs are grouped into minor, moderate, or major, depending on complexity.
Customers receive an instant estimate, followed by a confirmed price after pre-assessment.
Prices are all-inclusive, covering labour and spare parts.
Transport costs are billed separately unless covered under warranty.
4. Customer Approval and Cancellation:
No repair work is undertaken until the customer has reviewed and approved the final price.
If the actual condition differs from the original submission, we will share a revised price.
The customer may choose to proceed or cancel.
If cancelled after the item is received, return shipping, admin, and assessment fees will be deducted before any refund.
Items with heavy contamination not disclosed during registration may incur additional cleaning charges or be rejected.
5. Shipping Liability:
Db covers damage caused during shipping to and from our repair center if properly documented.
Claims must be submitted with clear photos of the item and packaging upon arrival.
Confirmed transport damage will be repaired free of charge.
6. Warranty Coverage:
a) Product Under Warranty
If the product is still within its original Db warranty period and the issue is covered, Db will repair it free of charge, including shipping
All warranty claims require the item to be sent to our repair center
If a repair is possible, it will be prioritized
If a repair is not possible, a replacement product will be offered, but only after the damaged product has been received.
Db will retain the damaged item in all such replacement cases.
b) Product Out of Warranty
If the product is no longer under warranty, the customer must pay for the repair.
A 12-month warranty applies to the specific repair performed, starting from the date the item is returned.
This repair warranty
Covers only the repaired part or area, not the rest of the product
Does not reset or extend the original product warranty
Does not apply to misuse, new damage, or normal wear and tear
7. Repair Visibility
By agreeing to these terms, customers acknowledge and accept that some repairs may be visibly noticeable, especially on soft goods.
Db will always aim for a clean and durable repair and restore the product’s full functionality, but cosmetic differences may remain due to material type, stitching, and age of the item.
8. Service Availability
Db repair services are currently available in:
Norway
European Union (EU member states)
Unfortunately, repairs are not yet available in the:
United Kingdom
Switzerland
United States
Canada
We're working to expand coverage in the near future.
9. Customer Support
All repair-related inquiries must be submitted through the dedicated repair portal on dbjourney.com.
Our customer support team is available to help you track your repair, clarify pricing, and resolve issues related to shipping or claims.
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