Crossfire Burners

WARRANTY

FULL LIFETIME WARRANTY FOR CROSSFIRE® BURNERS

Updated as of February 11, 2025

Warming Trends warrants that each Warming Trends® Crossfire® and other jetted-flame-brass burners sold through Warming Trends’ distribution network (each as “Burner”) is free from defects in materials and workmanship and conforms to its specifications, which are available upon request.

We offer a lifetime, full warranty for our Burners, regardless of ownership, beginning on the date of purchase (“Warranty Period”). This warranty is transferable, but we reserve the right to require proof of ownership for any transferred burners including proof that the Burner was not acquired through improper means or unauthorized re-sellers. During the Warranty Period, Warming Trends provides repair and exchange services for the Burners, without charge. If a Burner does not function as warranted during the Warranty Period and, after a reasonable number of attempts, Warming Trends is unable to either 1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to Warming Trends and your money will be refunded. The warranty stated above will not apply to the extent that there has been misuse or use contrary to specifications or the appropriate user or operating manual, installation defect, accident, modification, unsuitable physical or operating environment, operation in other than the specified operating environment (e.g., outdoor burners should only be used outdoors) improper maintenance by you, or failure caused by a product for which Warming Trends is not responsible. With respect to Burners, the warranty is voided by removal or alteration of any identification labels or marks on any Burner or part.

ITEMS NOT COVERED BY FULL WARRANTY FOR BURNERS

OTHER THAN AS EXPRESSLY STATED ABOVE, WARMING TRENDS DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OF ANY BURNER, OR THAT WARMING TRENDS WILL CORRECT ALL DEFECTS.
This warranty is specific to Burners and does not apply to any other product sold by Warming Trends, which may be covered by separate warranties with different terms. Warming Trends does not warrant any services related to our Burners, including installation, unless we provided those services to you. You may have warranty rights from the service provider, but we make no representations or warranties express or implied regarding any third-party service provider and our warranties do not apply to failures caused by their work.

IGNITION SYSTEMS WARRANTIES

Residential Installations
Platinum Ignition Systems are warranted for three (3) years from date of purchase, when installed on a Warming Trends plate or pan and with listed Crossfire® burners as set forth as Certified with Platinum Ignition Systems in the Platinum Ignition System Instruction Manual or as otherwise approved by Warming Trends, in writing, prior to sale. In the event a Platinum Ignition System must be replaced due to a defect or malfunction of the system, Warming Trends® will repair or replace the system at no cost for the first three (3) years. This warranty does not cover labor costs and will be automatically voided if the ignition system is installed or used with a non-specified burner, accessories or recommended plate or pan, and cover.

24VIK and 3VIK systems are warranted for one (1) year from the date of purchase and, thereafter, are covered by a limited warranty for two (2) years from date of purchase. In the event a 24VIK or 3VIK system must be replaced due to a defect or malfunction of the system, Warming Trends® will repair or replace the system at no cost for the first year. In the event a 24VIK or 3VIK system fails after the first year from date of purchase and within two years from date of purchase, Warming Trends will repair or replace the system for a cost of 50% of the current list price. This warranty does not cover labor costs.

P24VIK Systems are warranted for three (3) years from date of purchase. In the event a system must be replaced due to a defect or malfunction of the system, Warming Trends will repair or replace the system at no cost for the first three (3) years. This warranty does not cover labor costs.

Mercury Ignition systems are warranted for three (3) years from date of purchase, when installed on a Warming Trends plate or pan and with listed Crossfire® burners as set forth as Certified with Mercury Ignitions in the Mercury Ignition Instruction Manual or as otherwise approved by Warming Trends, in writing, prior to sale. In the event a Mercury Ignition system must be replaced due to a defect or malfunction of the system, Warming Trends will repair or replace the system at no cost for the first three years.

This warranty does not cover labor costs and will be automatically voided if the ignition system is installed or used with a non-specified burner, accessories or recommended plate or pan, and cover.

Push Button Ignition Systems pre-installed by Warming Trends on AON fire tables (defined below) are warranted for one (1) year from date of purchase. In the event a Push Button Ignition System must be replaced due to a defect or malfunction of the system, Warming Trends will repair or replace the system at no cost for the first year. This warranty does not cover labor costs and will be automatically voided if the ignition system is installed or used with a non-specified burner, accessories or recommended plate or pan, and cover. Warming Trends does not offer any warranty for Push Button Ignition Systems not pre-installed on AONs.

Commercial Installations
Platinum Ignition Systems are warranted for one (1) year from date of purchase, when installed on a Warming Trends plate or pan and with listed Crossfire® burners as set forth as Certified with Platinum Ignition Systems in the Platinum Ignition System Instruction Manual or as otherwise approved by Warming Trends, in writing, prior to sale. In the event a Platinum Ignition System must be replaced due to a defect or malfunction of the system, Warming Trends will repair or replace the system at no cost for the first year. This warranty does not cover labor costs and will be automatically voided if the ignition system is installed or used with a non-specified burner, accessories or recommended plate or pan, and cover.
24VIK, 3VIK, and P24VIK systems are warranted for one (1) year from date of purchase. In the event a 24VIK, 3VIK, or P24VIK system must be replaced due to a defect or malfunction of the system, Warming Trends will repair or replace the system at no cost for the first year. This warranty does not cover labor costs.

Ignition systems are warranted for one (1) year from date of purchase, when installed on a Warming Trends plate or pan and with listed Crossfire® burners as set forth as Certified with Mercury Ignitions in the Mercury Ignition Manual or as otherwise approved by Warming Trends, in writing, prior to sale. In the event a Mercury Ignition system must be replaced due to a defect or malfunction of the system, Warming Trends will repair or replace the system at no cost for the first year. This warranty does not cover labor costs and will be automatically voided if the ignition system is installed or used with a non-specified burner, accessories or recommended plate or pan, and cover.

Push Button Ignition Systems pre-installed by Warming Trends on AON fire tables (defined below) are warranted for one (1) year from date of purchase. In the event a Push Button Ignition System must be replaced due to a defect or malfunction of the system, Warming Trends will repair or replace the system at no cost for the first year. This warranty does not cover labor costs and will be automatically voided if the ignition system is installed or used with a non-specified burner, accessories or recommended plate or pan, and cover. Warming Trends does not offer any warranty for Push Button Ignition Systems not pre-installed on AONs.

ITEMS NOT COVERED BY WARRANTIES FOR IGNITION SYSTEMS

Warming Trends does not warrant any services related to our Electronic and Manual Ignition Systems, including, without limitation, installation, unless we provided those services to you. You may have warranty rights from the service provider, but we make no representations or warranties express or implied regarding any third-party service provider and our warranties do not apply to failures caused by their work. Problems or defects in the functioning of the systems due to gas plumbing or electrical installed by others are not covered by any warranty offered by Warming Trends.

AON FIRE TABLE WARRANTIES

Residential Installations
Warming Trends warrants the fabrication and structure of each AON™ fire table (each, an “AON”) for 3 years from the purchase date. This warranty is transferable, but we reserve the right to require proof of ownership for any transferred AONs including proof that the AON was not acquired through improper means or unauthorized re-sellers. Burners and Ignition Systems included in AONs are covered by the applicable warranties above. Warming Trends warrants the powder coating on AONs for 12 months from date of delivery. Warming Trends does not warrant against any damage occurring during or after installation or for normal wear and tear, including fading due to exposure to sunlight. The flush-mounted lids are susceptible to damage due to their intended use. Chips may occur on the corners and edges of the lids over time and are not covered by warranty. Warming Trends recommends covering your AON during inclement weather or seasonal changes.

Commercial Installations
Warming Trends warrants the fabrication and structure of each AON for 1 year from the purchase date. This warranty is transferable, but we reserve the right to require proof of ownership for any transferred AONs including proof that the AON was not acquired through improper means or unauthorized re-sellers. Burners and Ignition Systems included in AONs are covered by the applicable warranties above. Warming Trends warrants the powder coating on AONs for 12 months from date of delivery. Warming Trends does not warrant against any damage occurring during or after installation or for normal wear and tear, including fading due to exposure to sunlight. The flush mounted lids are susceptible to damage due to their intended use. Chips may occur on the corners and edges of the lids over time and are not covered by warranty. Warming Trends recommends covering your AON during inclement weather or seasonal changes.

ITEMS NOT COVERED BY WARRANTIES FOR AON FIRE TABLES

Media made from ceramic or steel must be at least 4” from edges of the AON as excessive heat can cause warping and damage to the structure of the AON. Incorrect use of media shall void the above warranties. Warming Trends does not warrant against the natural process of steel aging or rusting. Warming Trends does not warrant any services related to our AONs, including installation, unless we provided those services to you. You may have warranty rights from the service provider, but we make no representations or warranties express or implied regarding any third-party service provider and our warranties do not apply to failures caused by their work. Warming Trends does not warranty against damage caused by improper ventilation. AON’s are equipped with leveling feet which are to be used to create ventilation around the entire base perimeter of up to 2” of clear space.

DISCLAMIER OF ADDITIONAL WARRANTIES

OTHER THAN THE SPECIFIC WARRANTIES SET FORTH IN THIS WARRANTY POLICY, WARMING TRENDS MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ITS BURNERS OR IGNITION SYSTEMS, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
No dealer, distributor, or other person has the authority to represent or warrant a Warming Trends product beyond the terms contained within this warranty, and Warming Trends assumes no liability for such warranty representations. Any questions concerning this warranty should be directed to the Warming Trends corporate office or via email to legal@warming-trends.com.

ADDITIONAL TERMS AND CONDITIONS

WE STRONGLY RECOMMEND COVERING YOUR FIRE FEATURE WHEN NOT IN USE TO PROTECT YOUR INVESTMENT. OTHER THAN UNITS EQUIPPED WITH A WATERSTOP, ALL BURNERS AND ELECTRONICS MUST BE COVERED WHEN NOT IN USE OR ANY APPLICABLE IGNITION SYSTEM WARRANTY IS NULL AND VOID. IGNITION SYSTEMS MAY NOT BE SUBMERGED UNDER WATER OR ANY OTHER LIQUID UNDER ANY CIRCUMSTANCES, AND ANY SUCH SUBMERSION SHALL VOID ANY AND ALL APPLICABLE IGNITION SYSTEM WARRANTIES.

While some of our warranties are passed-through or provided in cooperation with affiliates and/or third parties, Warming Trends will honor the warranties contained in this Warranty Policy for all products purchased from us, but we may coordinate internally with the necessary third parties in order to do so.