Cross

Limited Lifetime Mechanical Warranty We take personal pride in our products and your satisfaction is our primary concern. To uphold the trust you place in us, Cross products are guaranteed against mechanical failure. Writing Instruments are backed by a Limited Lifetime Mechanical Warranty. Cross branded leather accessories and journals are backed by a One-Year Warranty. Please carefully review the terms of our warranty on this page before submitting a claim in our Warranty Portal. Claims not submitted through the Warranty Portal or that do not follow the outlined process will not be eligible for consideration. Cross Writing Instruments Full Perpetual Warranty Guarantee Most Cross-writing instrument mechanisms are guaranteed against mechanical failure, regardless of age. Mechanical failure is defined as a defective product or a product unable to function as a result of construction or workmanship when used in accordance with the Care & Use Instructions. A.T. Cross has the right to determine if the item is mechanically defective and, at its option, able to be repaired or replace it with a similar or equivalent item. If we are not able to repair and or replace a Gift Card will be issued for the value of the writing instrument. Please allow 4 weeks processing time. Engraving is not covered under warranty; any writing instrument that is replaced will not be engraved. Defective product must be returned to A.T. Cross at customer's expense (shipping and insurance fees), plus there is an additional $20.00 processing fee per each writing instrument. Customers are advised to obtain insurance against loss or damage when shipping products to A.T. Cross. Without proof of shipment, Cross cannot replace product it does not receive. Exclusions from warranty include Normal wear and tear, stains, discolorations, or scratches. Damage caused by any accident, fire, theft, flood, or other causes beyond our control. Damage caused by ink leaks to textiles, apparel, or other personal property. Damage caused by misuse, abuse, and/or negligence such as Pocket Clips, Black/Gold Tops and also engravings, damaged fountain pen nibs, emblems and other customized decorations Damage resulting from repairs or manipulations carried out by unauthorized or non-qualified repair/service personnel. Damage caused by the use of refills or ink cartridges other than those produced by Cross. Leads, erasers and ink refills exhausted in the course of normal use. Loose caps are not covered under this warranty. Leads, erasers and ink refills exhausted in the course of normal use. The following Collections are covered by a Two-Year Mechanical Warranty that begins at the date of delivery: Foundry, Lume, Prism, and Ashford. A.T. Cross Company retains the right to modify the terms of our warranties. Warning: Pen caps can obstruct breathing. Keep out of mouth. This product in not intended for children. Warranty Exclusions: Please Review Normal wear and tear, stains, discolorations, or scratches. Damage caused by any accident, fire, theft, flood, or other causes beyond our control. Damage caused by ink leaks to textiles, apparel, or other personal property. Damage caused by misuse, abuse, and/or negligence such as Pocket Clips, Black/Gold Tops and also engravings, damaged fountain pen nibs, emblems and other customized decorations Damage resulting from repairs or manipulations carried out by unauthorized or non-qualified repair/service personnel. Damage caused by the use of refills or ink cartridges other than those produced by Cross. Loose caps are not covered under this warranty. Leads, erasers and ink refills exhausted in the course of normal use. The following Collections are covered by a Two-Year Mechanical Warranty: Foundry, Lume, Prism, and Ashford.