Cotopaxi

Warranty & Repairs

Our Limited Warranty

We stand behind our products and our Guaranteed for Good™ promise to make gear that's as durable and sustainable as possible. If there's a problem with your gear, we'll make things right, while always keeping sustainability in mind.

We will replace any item that has been affected by a manufacturing defect for the lifetime of the product. A product’s lifetime is not an indefinite period of time—it's an estimate based on how well a product can realistically maintain its functionality. The way the product is used directly impacts the length of a product’s functional lifetime. Materials will deteriorate and fade over time, and moving parts, like zippers, buckles, snaps, and wheels will wear with use. This lifespan will be determined at the reasonable discretion of our Warranty & Repairs Team. Factors that will be considered include, but are not limited to:

• Type of product, material, and intended use
• How it was used, and the nature of the issue
• Age of product

What's Not Covered

• Dirty or unwashed items. Please clean your item before sending it in or it will not be accepted
• Pilling, abrasion, pinholes, or other cosmetic wear and tear that does not affect the function and performance of the product
• Rips, punctures, and burns (e.g., from a campfire) caused in the field or from normal wear
• Products that shrink or are damaged when laundered contrary to our care instructions
• Damage resulting from animals (e.g., your dog chewed up your hip pack)
• Accidental damage, including the use of sharp blades when opening packages
• Lost, stolen, or damaged during personal trips or while traveling

Start a Claim

Purchasers of Products who wish to make a warranty claim based upon a Product defect should submit a claim using the online forms below or contact us at llamas@cotopaxi.com.

Our Repair Program & Policy

We are proud to provide repair options for your damaged goods, even when it falls outside our warranty. We believe that repairing is an important aspect of Gear Stewardship, and it is a better choice for the environment than disposing of it before it has reached the end of its functional life. If you want basic fixes to restore your product's functionality and extend its life, please visit our FAQ page to learn more about the two "Types of Repairs" or get in touch with our team for assistance. For advanced and complex repairs, contact Rugged Thread, a women-led company known for their exceptional quality of workmanship.

Start a warranty claim for purchases from cotopaxi.com or Cotopaxi Stores.

Submit a Claim

Start a warranty claim for gear bought from third-party or secondhand shops.

Submit a Claim

For repairs not covered by warranty, contact our repair partner.

Repair Your Gear

Warranty & Repairs FAQs

Types of Repairs

• DIY Patches: Got small holes or tears? These can be permanently fixed with gear-specific patches. File a claim and we will happily get you started.
• In-Store Assistance: Visit a Cotopaxi store, where our Retail Guides can perform minor fixes on-site, guide you through the process of getting the right patch, or help send your item to our Mama Llama for more complex repairs. Minor fixes include small tears and burns, as well as replacements for defective buckles, cord locks, and zipper pulls. Please call stores in advance to verify if they are open and can accept your repair.
• Basic Repairs: Encompass a range of common fixes to restore functionality and prolong the lifespan of your gear. Our team will assess the damage and provide instructions on how and where to mail it in for repair.

• This includes mending small tears, patching holes, restitching seams, replacing buckles/trims and fixing issues with minimal deconstruction.

• Extensive Repairs: If your item needs extensive repairs involving significant deconstruction and reconstruction, we work with Rugged Thread to ensure high quality repairs. They will inspect your item and price the work for your approval before starting any work. Extensive repairs may include replacing zippers and sliders, rebuilding panels, or patching large areas of fabric for both apparel and gear.

The Replacement Process

To file a claim, you can do so online. If your claim is approved as a valid warranty, your product will be replaced with the same SKU. If your product has been updated, you will be sent the latest version. If your product is out of stock or has been discontinued, you will receive store credit for the current purchase price. We are unable to provide refunds to the original form of payment.

International Claims

International customers, including those in Canada, should work with the retailer where the product was purchased to resolve any warranty claims. We will work with the retailer to determine the best path forward at our discretion, whether that’s a functional repair, replacement, or store credit due to depleted inventory. The average turnaround time is 2–6 weeks, depending on the amount of work we have.

Terms & Conditions

Only original, unaltered, and unmodified items and workmanship are covered. Items customized through our group sales department are also eligible.

If the product was manufactured by another brand as part of a collab, all warranties will fall under their policy. Please check the respective brand's website for details.

All products sent in for Warranty or Repair must be clean. Unwashed products will be returned to you without a resolution of your claim. We cannot accept warranties or repairs for products shipped in from outside the United States.

Please note

Because Cotopaxi cannot control the quality of products sold by unauthorized sellers (including unauthorized online marketplaces), our limited warranty only applies to Cotopaxi® products purchased directly from Cotopaxi or our carefully selected network of authorized retailers in the United States, unless otherwise prohibited by law. If you have any questions about whether a seller is authorized, Contact Us.

There are no warranties which extend beyond those stated herein. ANY IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO PRODUCTS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

UNDER NO CIRCUMSTANCES SHALL COTOPAXI BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF THIS LIMITED WARRANTY, BREACH OF CONTRACT OR STRICT LIABILITY. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Still have questions?

Contact Us and we’ll be happy to assist you with any inquiries you may have.

Last Updated: February 1, 2026