Channel Lock

CHANNELLOCK® WARRANTY

CHANNELLOCK® has been making high-quality pliers and assorted hand tools right here in the USA. Because as long as there is hard work to be done, CHANNELLOCK® pliers will be here to do it.

CHANNELLOCK® pliers, wrenches, snips, drivers, pry bars and levels are eligible under the Built Strong™ Limited Lifetime Warranty. You can replace them at a local retailer or ship them back to our plant in Meadville, PA. CHANNELLOCK® will inspect and examine the tool in question to confirm whether the warranty applies.

REASONS FOR WARRANTY REJECTIONS

NORMAL WEAR & TEAR

• Severely rounded and/or deformed teeth and/or tips
• Loose joints that wobble and cause cutting edges to pass or nose tips to misalign
• Worn or abused cutting edges
• Visible gaps between cutting edges when closed and held up to light

Alterations or Tampering

• Re-filed or reground cutting edges
• Drilled holes or welded surfaces
• Bent or broken nose tips
• Hammer strikes or impact marks on the head, joint, or handles

DAMAGE FROM CONTACT WITH HOT WIRES

• May show copper residue or signs of scorching

GENERAL MISUSE

• Evidence of the tool not being used for its intended purpose(s)
• Bent level frames

LACK OF MAINTENANCE

• Evidence that the tool has not been properly stored or cared for throughout ownership

BREAKAGE FROM ABUSE OR OVERLOAD

• Pliers visibly deformed due to improper use
• Pry marks on the head or handles
• Evidence of a “cheater bar” or unauthorized leverage tool being used

BREAKAGE FROM ABUSE OR OVERLOAD

• Pliers visibly deformed due to improper use
• Pry marks on the head or handles
• Evidence of a “cheater bar” or unauthorized leverage tool being used

NORMAL WEAR & TEAR

• Severely rounded and/or deformed teeth and/or tips
• Loose joints that wobble and cause cutting edges to pass or nose tips to misalign
• Worn or abused cutting edges
• Visible gaps between cutting edges when closed and held up to light

Alterations or Tampering

• Re-filed or reground cutting edges
• Drilled holes or welded surfaces
• Bent or broken nose tips
• Hammer strikes or impact marks on the head, joint, or handles

DAMAGE FROM CONTACT WITH HOT WIRES

• May show copper residue or signs of scorching

GENERAL MISUSE

• Evidence of the tool not being used for its intended purpose(s)
• Bent level frames

LACK OF MAINTENANCE

• Evidence that the tool has not been properly stored or cared for throughout ownership

SUBMIT A CLAIM

Return to Retailer

If a participating CHANNELLOCK® retail partner has your product in stock, they may be able to process your warranty claim directly.

Participating partners include:

• The Home Depot
• Lowe’s
• Do it Best

If you’re unable to return to the original store, don’t remember where the product was purchased, or if you bought it directly from CHANNELLOCK®, our customer service team is here to help. You can also submit your warranty request using the form below.

Online Claim

Please complete the form below to determine if your tool is eligible for coverage under the CHANNELLOCK® Built Strong™ Limited Lifetime Warranty.