Carl Friedrik

Warranty With a comprehensive lifetime warranty spanning our entire collection, you can feel confident travelling with Carl Friedrik. Luggage What's covered Defects in materials and workmanship that affect luggage functionality. Examples include broken zippers, locks, handles or wheels that fail under normal use conditions Cracks or breaks in the shell What's excluded Normal wear and tear: scuffs, scratches, dents and abrasions from regular use, natural fading, discolouration or wear of fabrics and finishes over time Misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids and water or transport damage (e.g. by airlines) Airline damage Our warranty does not cover damage occurring from airline mishandling. If this happens to you, please contact the airline’s customer service to file a damage claim immediately Bags and accessories What's covered Defects in materials and workmanship that affect product functionality Examples include handles that are ripped or torn and no longer usable, broken zippers and stitching becoming undone What's excluded Cosmetic damage: scratches, dents, dings, scuffs, stains, colour changes, normal wear and tear (including inner fabric) and other non-functional changes in the appearance of the product that occur during normal handling and do not impair the functionality of the product Damage caused by prolonged exposure to sunlight, heat, or moisture Damage due to overloading or improper use, or neglect