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To which products does it apply?
The Cabaïa lifetime warranty applies to the following products:
In case of problem contact us with proof of purchase (order number or receipt) and photos of the problem(s)
What defects does the guarantee cover?
These items will be repaired or replaced.
Sewing defects:
• Top of the straps that tears
• Bag seams loosening
• Zipped seams tearing off
• Ripped seams
Buckles and interior pockets:
• Ripped pockets
• Broken buckles
Luggage accessories:
• Telescopic handle
• Side handle
• Detachable wheel
• Wheel attachment system
• Silicone nipple
• Elastic cord
• Pocket zipper
Other defects:
• Broken zipper pull
• Insufficient length of fabric (fabric that makes a hole at the seam)
• Faulty snap button
• Broken elastic
What the guarantee does not cover
Our commercial guarantee does not cover defects linked to use.
Non-exhaustive list of examples:
We therefore invite you to carefully check your product upon receipt to ensure that it is 100% in line with your expectations, if this is not the case, let us know in our warranty request questionnaire with photos of the problem. and your proof of purchase.
This warranty is valid for a period of 30 years from the date of purchase.
PS: Legally, the lifetime guarantee (until your death) is a concept that is difficult to define, so we thought that 30 years would not be bad.
Find out more about our legal and commercial warranties.
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