Brizo

Warranty & Returns

LIMITED WARRANTY ON BRIZO® FAUCETS

PARTS AND FINISH

All parts (other than electronic parts, air switch power modules, batteries, and parts not supplied by Brizo Kitchen and Bath Company) and finishes (other than uncoated and living finishes) of Brizo® faucets purchased from authorized Brizo sellers are warranted to the original consumer purchaser to be free from defects in material and workmanship for as long as the original consumer purchaser owns the home in which the faucet was first installed. For commercial purchasers, (a) the warranty period is ten (10) years for multi-family residential applications and (b) five (5) years for all other commercial uses, in each case from the date that the product is received by the original purchaser or their authorized representative (installation contractor, etc.). For purposes of this warranty, the term "multi-family residential application" refers to the purchase of the faucet from an authorized Brizo seller by a purchaser who owns but does not live in the residential dwelling in which the faucet is initially installed, such as in a rented or leased single unit or multi-unit detached home (duplex or townhome), or a condominium, apartment building or community living center. The following installations are not considered multi-family residential applications, are excluded from the 10-year warranty, and are subject to the 5-year warranty: industrial, institutional or other business premises, such as a dormitory, hospitality premises (hotel, motel, or extended stay location), airport, educational facility, long- or short-term healthcare facility (hospital, rehabilitation center, nursing, assisted or staged-care living unit), public space or common area.

UNCOATED AND LIVING FINISHES

Uncoated and Living Finishes will naturally change over time. Living and uncoated finishes are not warranted.

ELECTRONIC PARTS AND BATTERIES (IF APPLICABLE)

Electronic parts (other than air switch power modules and batteries), if any, in Brizo® faucets purchased from authorized Brizo sellers are warranted to the original consumer purchaser to be free from defects in material and workmanship for five (5) years from the date that the product is received by the original consumer purchaser or their authorized representative (installation contractor, etc.) or, for commercial users, for one (1) year from the date that the product is received by the original commercial purchaser or their authorized representative (installation contractor, etc.). No warranty is provided on batteries.

AIR SWITCH POWER MODULE

The electronic power module of Brizo® air switches purchased from authorized Brizo sellers is warranted to the original consumer purchaser to be free from defects in material and workmanship for two (2) years from the date that the product is received by the original consumer purchaser or their authorized representative (installation contractor, etc.) or, for commercial users, for one (1) year from the date that the product is received by the original commercial purchaser or their authorized representative (installation contractor, etc.).

WHAT WE WILL DO

Brizo Kitchen & Bath Company will repair or replace, free of charge, during the applicable warranty period (as described above), any part or finish that proves defective in material and/or workmanship under normal installation, use, and service. Brizo Kitchen & Bath Company may, in its sole discretion, use new, refurbished or recertified parts or products for such repair or replacement. If repair or replacement is not practical, Brizo Kitchen & Bath Company may elect to refund the purchase price in exchange for the return of the product. These are your exclusive remedies.

WHAT IS NOT COVERED

Because Brizo Kitchen and Bath Company is unable to control the quality of Brizo products sold by unauthorized sellers, unless otherwise prohibited by law, this warranty does not cover Brizo products purchased from unauthorized sellers (visit Brizo.com to see a list of our Authorized Online Resellers).

Any labor charges incurred by the purchaser to repair, replace, install or remove this product are not covered by this warranty. Brizo Kitchen & Bath Company shall not be liable for any damage to the product resulting from reasonable wear and tear, outdoor use (with the exception of products that are specified for outdoor use), misuse (including use of the product for an unintended application), freezing water, abuse, neglect, or improper or incorrectly performed assembly, installation, maintenance or repair, including failure to follow the applicable care and cleaning instructions. Customized components purchased by the consumer or commercial user and installed into a Brizo product, and any damage resulting from removal or improper installation of such components, are not covered by this warranty.

Brizo Kitchen & Bath Company recommends using a professional plumber for all installation and repair of faucets. We also recommend that you use only genuine Brizo® replacement parts.

WHAT YOU MUST DO TO OBTAIN WARRANTY SERVICE OR REPLACEMENT PARTS

A warranty claim may be made, and replacement parts may be obtained by calling 1-877-345-BRIZO (2749) or by contacting us by mail or online as follows (please include your model number, date of purchase and documentation of the date of receipt of the product by the original purchaser or their authorized representative (installation contractor, etc.)):

In the United States and Mexico:
Brizo Kitchen & Bath Company
55 E. 111th Street
Indianapolis, IN 46280
Attention: Warranty Service
https://www.brizo.com/customer-support/contact-us

In Canada:
Masco Canada Limited, Plumbing Group
Technical Service Centre
350 South Edgeware Road
St. Thomas, Ontario, Canada N5P 4L1
https://www.brizofaucet.ca/customer-support/contact-us

Proof of purchase (original sales receipt showing purchase date) and documentation of the date of receipt of the product by the original purchaser or their authorized representative (installation contractor, etc.) must be made available to Brizo Kitchen & Bath Company for all warranty claims unless the purchaser has registered the product with Brizo Kitchen & Bath Company. This warranty applies only to Brizo® faucets installed in the United States of America, Canada, and Mexico.

LIMITATION ON DURATION OF IMPLIED WARRANTIES.

Please note that some states/provinces (including Quebec) do not allow limitations on how long an implied warranty lasts, so the below limitations may not apply to you. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE STATUTORY PERIOD OR THE DURATION OF THIS WARRANTY, WHICHEVER IS SHORTER.

LIMITATION OF SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES

Please note that some states/provinces (including Quebec) do not allow the exclusion or limitation of special, incidental, or consequential damages, so the below limitations and exclusions may not apply to you. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS WARRANTY DOES NOT COVER, AND BRIZO KITCHEN & BATH COMPANY SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LABOR CHARGES TO REPAIR, REPLACE, INSTALL OR REMOVE THIS PRODUCT), WHETHER ARISING OUT OF BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, TORT, OR OTHERWISE. BRIZO KITCHEN & BATH COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGE TO THE FAUCET RESULTING FROM REASONABLE WEAR AND TEAR, OUTDOOR USE (WITH THE EXCEPTION OF PRODUCTS SPECIFIED FOR OUTDOOR USE), MISUSE (INCLUDING USE OF THE PRODUCT FOR AN UNINTENDED APPLICATION, FREEZING WATER, ABUSE, NEGLECT OR IMPROPER OR INCORRECTLY PERFORMED ASSEMBLY, INSTALLATION, MAINTENANCE OR REPAIR, INCLUDING FAILURE TO FOLLOW THE APPLICABLE INSTALLATION, CARE AND CLEANING INSTRUCTIONS. Notice to residents of the State of New Jersey: The provisions of this warranty, including its limitations, are intended to apply to the fullest extent permitted by the laws of the State of New Jersey.

ADDITIONAL RIGHTS

This warranty gives you specific legal rights, and you may also have other rights which vary from state/province to state/province.

This is Brizo Kitchen & Bath Company's exclusive written warranty, and the warranty is not transferable.

If you have any questions or concerns regarding our warranty, please contact us as provided above or visit our website at www.brizo.com.

LIMITED WARRANTY ON BRIZO® STEAM BATH AND STEAM SHOWER PRODUCTS

Applicable to products purchased and installed in the USA and Canada

Residential Steam Bath Generators

Brizo Kitchen and Bath Company ("Brizo") warrants to the original consumer purchaser that the parts (except for electronic parts) of its residential steam bath generator purchased from authorized Brizo sellers will be free from defects in materials and workmanship for as long as the original consumer purchaser owns the home in which the steam bath was originally installed. This lifetime limited warranty does not apply to residential steam bath generators that are used in commercial applications (as defined herein).

Residential Electronic Parts, Controls, Spa Options and Accessories

Brizo warrants to the original consumer purchaser that the electronic parts of its steam bath generator and its controls, spa options and accessories purchased from authorized Brizo sellers will be free from defects in materials and workmanship for a period of two (2) years from the date that the product is received by the original consumer purchaser or their authorized representative (installation contractor, etc.). This two-year limited warranty does not apply to controls, spa options, electronic parts and accessories that are used in commercial applications (as defined herein).

Commercial Warranty

For the purposes of this warranty the term "commercial application" refers to installation in any setting in which the product is not being used for personal household use, including, but not limited to, hospitality applications, day spas and short-term and long-term rentals.

Brizo warrants that the parts (including electronic parts) of its steam bath generators (including steam bath generators with model numbers beginning with 8GE that are 7.5kW-15kW), equipment, controls, electronic parts, spa options and accessories purchased from authorized Brizo sellers and used in a commercial application will be free from defects in materials and workmanship for a period of one (1) year from the date that the product is received by the original purchaser or their authorized representative (installation contractor, etc.).

What We Will Do

Brizo will, at its option, repair or replace, free of charge, any part that proves defective in material and/or workmanship under normal installation, use and service during the applicable warranty period as stated above. Brizo may elect to refund the purchase price. Replacement parts are subject to availability and may differ from those originally supplied.

For residential applications, two (2) years following the date that the product was received by the original consumer purchaser or their authorized representative (installation contractor, etc.), and with prior approval by Brizo, Brizo will pay for labor for repair/replacement associated with warranty coverage. Thereafter, Brizo will not pay for labor associated with removal/repair/replacement of products covered by this warranty.

For commercial applications, Brizo will, with prior approval by Brizo, pay for labor associated with warranty coverage for ninety (90) days from the date that the product is received by the original purchaser or their authorized representative (installation contractor, etc.). Thereafter, Brizo will not pay for labor associated with removal/repair/replacement of products covered by this warranty.

These are the consumer's exclusive remedies.

What Is Not Covered

Because Brizo is unable to control the quality of Brizo products sold by unauthorized sellers, unless otherwise prohibited by law, this warranty does not cover Brizo products purchased from unauthorized sellers.

This warranty does not cover damage caused by improper or negligent installation or use. Provided that Brizo is paying the cost of the labor under the terms above, this warranty does not cover repairs attempted by any person other than an authorized Brizo agent and shall be limited to the repair or replacement of defective parts by Brizo or its authorized agent.

This warranty is void if any of the following should occur:

• The use of the product for an unintended application, including a commercial application for all products except those products for which a commercial application is appropriate.

• Failure to follow instructions, including care, cleaning and usage instructions, provided in the product's owner's manual.

• The product's serial number has been altered or removed.

• The product is modified in any manner which Brizo concludes, after its inspection, affects the reliability of the product.

• The product has been improperly repaired by anyone not specifically designated or authorized by Brizo.

• The product is damaged because it is not operated or installed in accordance with supplied instructions.

• The product is installed outdoors.

• The product is installed in a moist and/or humid area with unconditioned air or temperatures that exceed 104 degrees Fahrenheit.

• The product is damaged due to freezing.

• The product is damaged by acts of God.

How to Make a Warranty Claim

To obtain warranty repair or replacement, contact Brizo at: 800-355-6478 or steam-prodserv@brizo.com to receive an RGA# (Return Goods Authorization number) which must be on the carton that is returned via UPS Ground or equivalent. Proof of purchase (original sales receipt showing purchase date) identifying the model and serial number and documentation of the date of receipt of the product by the original purchaser or their authorized representative (installation contractor, etc.) must accompany all warranty claims.

Limitation on Duration of Implied Warranties

Please note that some states/provinces (including Quebec) do not allow limitations on how long an implied warranty lasts, so the below limitations may not apply to you. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE STATUTORY PERIOD OR THE DURATION OF THIS WARRANTY, WHICHEVER IS SHORTER.

Limitation of Special, Incidental or Consequential Damages

Please note that some states/provinces (including Quebec) do not allow the exclusion or limitation of special, incidental or consequential damages, so the below limitations and exclusions may not apply to you. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS WARRANTY DOES NOT COVER, AND BRIZO SHALL NOT BE LIABLE FOR, ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER ARISING OUT OF BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, TORT, OR OTHERWISE.

Additional Rights

This warranty gives you specific legal rights, and you may also have other rights which vary from state/province to state/province.

This is Brizo's exclusive written warranty and the warranty is not transferable.