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Product Warranties & Guarantees
Free Lifetime Manufacturing Warranty
Free Lifetime Manufacturing Warranty
We stand behind the quality and craftsmanship of our jewelry. Brilliant Earth offers a free lifetime warranty against manufacturing defects on all Brilliant Earth fine jewelry.
For watches, Brilliant Earth offers a warranty against manufacturing defects for a period of three years from the original purchase date.
If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece. Customers in the US, CAN, AUS, and UK will receive free return labels. For customers outside of those countries, a $50 deposit will be taken before the shipment of your item to Brilliant Earth for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.
If a warranty issue is found, Brilliant Earth will repair the warrantied damage or replace the item without charge. Watch repairs will be performed by a third-party service provider and you may receive shipping and other repair updates directly from this provider.
Repair or service performed by a jeweler not authorized by Brilliant Earth will void the warranty. Brilliant Earth will replace any damaged fine jewelry within 60 days of purchase. Outside of those 60 days, Brilliant Earth will replace fine jewelry pieces under $1,000 in value. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.
Some examples of common issues that would not be considered manufacturing defects include:
Brilliant Earth offers extended service plans at an additional charge which cover many common wear and tear issues. We also recommend that you maintain independent insurance coverage for your jewelry to help cover significant damage, loss, or theft. Please call us at 800.691.0952 for more information.
Extend Protection Plan
Adding an Extend Protection Plan to your purchase is a great way to help make sure you’re protected in case your most valued items experience accidental damage, as well as have coverage beyond our standard manufacturer’s warranty. Extend’s program also provides additional services and benefits including free ring sizing (outside of our standard resize period), rhodium plating, polishing, and more. Plan lengths vary depending on your needs and can range from 2-years to Lifetime coverage based on qualifying Brilliant Earth items. Choose an Extend Protection Plan in your online shopping cart with any qualifying Brilliant Earth purchase. Extend Protection Plans are offered by Extend in collaboration with Brilliant Earth. For more Protection Plan details, please click here.
For further assistance in regards to Extend, please contact the Extend Customer Care Team through the Extend Claims Portal or via phone at 877.248.7707
Free Lifetime Diamond Upgrade
Brilliant Earth is proud to offer a free lifetime upgrade on our natural and lab grown diamonds. Any loose natural diamond purchased from Brilliant Earth can be exchanged for credit equivalent to the original purchase price for a new natural diamond of at least 1.5x greater value. Any loose lab grown diamond purchased from Brilliant Earth can be exchanged for credit equivalent to the original purchase price for a new lab grown diamond of at least 2x greater value. In order to be eligible, the natural or lab diamond being upgraded must be accompanied with original documentation and must be in saleable condition. Upgrades are not available for colored gemstones, including colored natural and lab diamonds, settings, or jewelry. Upgrades are also not available for international orders, with the exception of orders shipped to Canada. Upgrade credit does not include duty or tax paid on the original purchase. All applicable duties and taxes will be charged on the full retail price of the new diamond before any credit is applied. If the upgraded natural or lab diamond cannot be set in your original engagement ring setting, you can exchange it for a precious metal credit as determined by Brilliant Earth. We will repurpose gold or platinum jewelry and offer a credit based on current metal prices. Please call us at 800.691.0952 for more information on our diamond upgrade policy.
Purchases made through our Lifetime Diamond Upgrade Program are final sale and cannot be returned or exchanged. However, new ring settings purchased through this program are eligible for resizing under our standard resizing policy.
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