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Warranty, return, cancellation policies
The Basics
AWE wants you happy - let’s work together to get any issues resolved! Please note these key points before proceeding with any claim:
Start at the original place of purchase. 100% of claims start with the original place of purchase, and all refunds, if granted, are through the original place of purchase. Call them first. Need their contact information? Try the AWE dealer map.
If you remove, we can not approve. If a product issue is discovered after installation, do not remove the product before receiving confirmation of a return approval from the original place of purchase. On-car information can often lead to diagnosis and action plans; AWE requires a chance to address in this manner. Post-install products removed prior to return authorization will be denied any warranty claim.
Any alterations or attempts to fix will void the warranty. This includes welding, bending, or any ad-hoc methods that alter the product in any way.
All warranties are for the original owner only. Second owners can purchase replacement components at a discount, directly from AWE or from participating dealers.
If you are a dealer or bought through AWE directly fill out the form here.
Orders or parts of orders canceled more than seven (7) calendar days after placement will be assessed a 20% raw-materials allocation fee. AWE recommends that dealers request down payments from consumers given the handcrafted nature of many AWE products.
Issuing of refunds
All approved refunds will be handled by the original place of purchase, no exceptions. Since payments were made to the original place of purchase, any refunds must come from the same place. Please note that approved returns must be received at AWE HQ within thirty (30) days of approval of return to receive credit.
Discontinued products
In the event that a warranty claim is approved by AWE on a product that has been discontinued, AWE will repair the product if it is deemed repairable. At AWE's sole discretion and if applicable, a substitution of a comparable product may be granted should a repair not be deemed possible.
AWE Shipping Insurance
AWE Shipping Insurance allows your performance parts to arrive with peace of mind. If you’ve selected AWE Shipping Protection at check out, and have an issue, contact us at https://awe-tuning.com/pages/support and select “Shipping Issue Claim.” AWE Shipping Insurance is voided if you have opted out of signature required shipping.
Warranty against manufacturer defects by product class
Manufacturer defect is defined as any characteristic of the product which hinders its usability for the purpose for which it was designed and manufactured. The warranty against manufacturer defects doesn’t cover any cosmetic changes, or normal use wear and tear. All warranties cease at a product’s discontinuance. Here’s a quick summary of our products and how long each is covered for manufacturer defects:
Covered
All AWE brand products. Please note that special order items are not returnable. **Used, pre-owned, special order or prototype products for sale have no warranty unless explicitly stated in page content**
Period
All durations start at the time of purchase (we’ll ask for proof of purchase date):
AWE brand exhausts: Tubing, welding, flex areas: Lifetime
Valves on exhausts: Three years on mechanical components, one year on valve motors
Electronics / Electronic Components found on any product: One year
Catalysts: One Year
Tips: Please follow washing instructions prior to contacting support. AWE tips carry a one-year warranty against manufacturer defects, where the finish warranty is as follows: AWE's Diamond Black and Chrome Silver tips carry a one-year warranty on the tip finish. Vapor Blue tips do not carry a warranty on the finish -- be careful when washing Vapor Blue tips, only use mild soap and water (nothing harsh!), and don't use AWE's Tip Tonic on them!
Intakes (all components): One year
Filters: One year
Intercoolers: One year
Other: Foilers, accessories, tools, valances, drive train stabilizers, suspension components: One year
Turbo kits/turbochargers: Not covered under warranties, special order item.
Condition of system
In the event of a return, a product must be returned with no signs of abuse, incorrect installation, forced installation, motorsports usage, or product altering whatsoever. Any trace of the aforementioned will result in warranty denial.
Action
Upon verification of warranty coverage, AWE will, at its sole option, repair, replace, consult toward remedy or issue a refund for the defective product.
Labor
Labor for original installation, removal, and subsequent installation/inspection not covered.
Shipping
If a claim is determined by AWE at its sole discretion to be a manufacturer defect, AWE will cover two-way shipping to AWE either from consumer or dealer and back to either consumer or dealer. AWE may also request a “Destroy in Field” of any defective parts.
Restocking
No restocking fee for Manufacturer Defect.
Exclusions
In all cases, AWE must be afforded the opportunity to remedy the situation before the removal of the product from the vehicle. Installations deemed errant AWE will result in denied claims. Any evidence of offroad abuse or use of the product in motorsports or racing conditions is grounds for warranty denial. Warranties will be voided if the product is improperly serviced, modified, or used in a way not intended by the Manufacturer. The Consumer is responsible for ensuring that the product is installed in a safe and proper manner, and should cease use of the product immediately if an unsafe or improper condition is noted. If an unsafe or improper condition is noted, the Consumer should then immediately contact the facility where the product was purchased.
Tip Finish
AWE's One Year Tip Finish Warranty covers defects on AWE tips for a period of one year from the purchase date, except for Vapor Blue tips, where there is NO warranty. Exclusions to the AWE One Year Tip Finish Warranty: (1) Pinhole sized pitting on the inside of tips, which is considered normal wear and tear, and (2) Blemishes or marring of appearance due to weather, road hazards, lack of maintenance (defined in next sentence) or extremes of heat or cold. Thorough periodic cleaning of AWE tips is required as general maintenance, and must be done prior to submitting a warranty claim on tips, as returned tips found to have been dirty (and not defective) will have forfeited any core charges. **Vapor Blue tips do not have ANY warranty!
30-day satisfaction guarantee on AWE brand products
For most AWE brand products, consumers have the opportunity to return a product within 30 days of retail purchase for dissatisfaction for any reason unless otherwise stated with marketing content or below for product. Do not remove the product prior to receiving approval of action by AWE or Dealer.
Covered
Original owner only.
Period
Thirty (30) days from close-of-business on date of purchase (with proof of purchase date) to submission of AWE support form. Submission for guarantee is not a guarantee of approval for return.
Condition of System
In the event of a return, the system must be returned in good condition, with no signs of abuse, incorrect installation, forced installation, motorsports usage, or product altering whatsoever. Any refunds will be granted after inspection.
Action
AWE may first attempt to either repair, replace, or consult toward a remedy. Should remedy not be reached within 30 days of purchase, AWE may opt to offer store credit or refund for the product.
Labor
Not covered.
Shipping
Customer pays shipping. Once a return and/or refund is approved, instructions on return will be provided.
Restocking fee
There is a 20% of purchase price fee for any approved 30-day satisfaction claims. What's This?.
Exclusions
Track Edition and Track Extreme products, straight pipes, non-resonated downpipes, test pipes, special order products, any products where noted in marketing content.
No CEL Guarantee
The AWE No CEL (Check Engine Light) Guarantee is noted on certain AWE products and offers peace of mind against the appearance of Check Engine Lights when products are installed properly and used as intended, on vehicles with no additional modifications, with the exception of other AWE products intended to work with the product in question.
Covered
Original owner.
Period
One year from the date of new product purchase (proof of purchase required).
Action
Repair, replace, or consult toward resolution at AWE’s discretion.
Labor
Not covered.
Shipping
The customer is responsible for all shipping costs. If AWE deems the item to be defective and the item is either repaired or replaced by AWE, shipping within the US is covered by AWE.
Restocking fee
There is no restocking fee.
Exclusions
Only applicable to products where it is clearly stated as such on www.AWE-Tuning.com.
Fitment Guarantee
All AWE brand products have a fitment guarantee. This is our pledge to have made products that perfectly fit, for easy installation by a qualified installer.
Covered
Original owner.
Period
30 days from purchase date, with proof of purchase.
Action
Consultation toward resolving installation issues. Should AWE deem that the installation issue is due solely to a manufacturing defect, AWE will issue a replacement product or portion of the product, free of charge.
Labor
Labor is not covered.
Shipping
If a claim is determined by AWE at its sole discretion to be a manufacturer defect, AWE will cover two-way shipping to AWE either from consumer or dealer and back to either consumer or dealer. AWE may also request a “Destroy in Field” of any defective parts.
Restocking
No restock fee for Manufacturer Defect.
Exclusions
No exclusions.
Applicable to all warranties
EXCEPT AS EXPRESSLY SET FORTH WITHIN, AWE MAKES NO WARRANTY, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL AWE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED, ON ANY THEORY OF LIABILITY, AND WHETHER OR NOT AWE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The warranties listed herein are the only remedy the Consumer or Dealer has for any loss or damage, however arising, due to nonconformity in or defect of the product. This warranty does not cover consequential damage, including damage to any vehicle body parts or coatings, loss of time or revenues, labor, inconvenience, loss of use of vehicle (including rental vehicle fees), shipping, damage to the vehicle or components, or other incidental or indirect damage. AWE’s sole liability on any claim of any kind, whether in contract, tort, or otherwise, for any loss or damage arising out of, connected with, or resulting from the manufacture, sale, delivery or use of the products sold hereunder shall in no case exceed the amount actually paid to AWE for the applicable product. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.
Special Order products are not eligible for return. Special Order products will be indicated as such on the AWE web page, on AWE-Tuning.com. Customers are eligible to return non-Special-Order products in accordance with AWE Warranties and Returns policies on this page. If you would like to initiate an eligible return, please start by filling out this form.
Issuing of refunds
Dealer responsibility as it pertains to warranties and guarantees:
Every dealer or distributor must understand and uphold any and all requirements as they pertain to refunds and honor all guarantees including but not limited to Fitment Guarantees, Sound Satisfaction Guarantees, and other warranties and guarantees as published with product information and on the AWE website. Dealers and distributors will handle all refunds to customers and consumers as approved by AWE. All warranties are explained below and may change from time to time. All warranty claims or returns must be routed through the support section of the AWE website.
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