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Warranty
About our products
Antler was established in England in 1914, so we’ve been leaders in luggage innovation for over 100 years. The quality of our products is extremely important to us, and all our suitcases are tested to rigorous standards—we have a 12-point testing programme to ensure every piece meets the high standards we have come to be known for.
If your product has developed a fault, please use the following guidelines to ascertain whether you think it should be covered by your warranty. You’ll also find guidance below on how to make a claim.
At Antler, we take immense pride in the quality and durability of our suitcases, and we are delighted to offer our customers a lifetime warranty for purchases made from 11th May 2023 that reflects our commitment to excellence.
With our lifetime warranty, you can confidently embark on your journeys, knowing that we have you covered throughout the lifetime of your luggage.
Only products purchased from Antler directly can be registered for our warranty.
For suitcases purchased prior to 11th May 2023, we will continue to honour our previously sold 10-year warranty.
How do I make a warranty claim
To make a warranty claim, you'll first need to have proof of purchase. This could be a receipt or order confirmation email, but we may also accept proof of purchase from a bank or credit card statement, where the purchase is clearly identified. We can't accept or progress warranty claims without this.
If you would like to file a warranty claim with us please visit our warranty claim form and we will be happy to help.
How long is the Antler warranty valid for?
For Purchases After 11th May 2023
We have a lifetime warranty on all our suitcases, including our hard-sided and soft-sided collections, in all sizes—cabin, medium and large. If you would like to make a claim on the warranty we will need to see proof of purchase, so please keep your confirmation email or receipt, and you must have registered your warranty online within 30 days of purchase.
Our warranty covers manufacturing faults only and does not cover refunds beyond our standard returns period of 28 days.
Note, your suitcase will still be covered under our lifetime warranty if it has a label that refers to our 10-year warranty but has been purchased after 11th May 2023.
For Purchases Before 11th May 2023
We have a 10-year warranty on all our suitcases, including our hard-sided and soft-sided collections, in all sizes—cabin, medium and large. If you would like to make a claim on the warranty we will need to see proof of purchase, so please keep your confirmation email or receipt.
Our warranty covers manufacturing faults only and does not cover refunds beyond our standard returns period of 28 days.
What does the Antler warranty cover?
Our warranty covers manufacturing faults only and does not cover refunds beyond our standard returns period of 28 days.The warranty covers faults caused by defective workmanship or materials but excludes mishandling by carriers such as airport baggage handlers. The warranty does not cover damage due to general wear and tear.To activate your warranty, please register your purchase online via our Warranty Registration form.
What is not covered under the warranty?
The following list is a guideline as to what is not covered under our warranty.
For issues with the lock on your suitcase, please visit our locks page here.
How do I register my warranty?
To register your warranty simply click the link here and complete the form. A copy of your details will be registered in the country you live in, for future reference, and your will receive a confirmation email of the details you entered.
Please keep a copy of your purchase receipt as you will need this for any warranty claim that you want to make in the future.
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For educational purposes only. LifetimeWarranty.org makes no claims as to accuracy of any provided information, check company warranty pages for the most up-to-date warranty policies. Copyrights and trademarks are property of their respective owners.